Customer Data Consultant

1 month ago

Didcot, United Kingdom Ricardo Energy & Environment Full time

**Location**:UK Flexible

**Salary range**:£24,000 - £30,000

**Role ID**:2023-1704

**Our vision is to create a safe and sustainable world**

Ricardo plc is a global strategic, environmental, and engineering consulting company, listed on the London Stock Exchange. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptionallevels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.

Energy & Environment, one of Ricardo plc’s five operating business units, is a leader in sustainability consultancy, solving complex environmental challenges through industry-leading analysis, advice and data.

We are currently looking for a**Customer Data Consultant**to join our NCEC Emergency Response team.

The National Chemical Emergency Centre (NCEC) sits within the Chemical Risk practice of Ricardo Energy and Environment and has a 40+ year reputation as a premium provider of global chemical emergency response provision. NCEC works with a global client baseincluding 50% of the world’s top 100 chemical manufacturers and a large number of other public and private sector clients.

As part of NCEC’s emergency response helpline, chemical companies display the NCEC emergency telephone number on their chemical product paperwork (typically, safety data sheets "SDS"). These documents are registered on a bespoke emergency response database,along with instructions ("procedures") which tell our emergency call handlers how to respond to an emergency call on that company’s behalf. The role of the Customer Data Consultant is to ensure that customer information is processed accurately and in a timelymanner, making both SDS and procedures available for the emergency call handlers when taking calls - a critically important part of the process. The Customer Data Consultant will liaise with the delivery team and customers to facilitate this process - a greatopportunity to develop customer facing skills.

NCEC’s business continues to grow and as we expand our customer base the amount of information that we need to manage also increases. For example, we currently store around 1.7 million customer SDS and customers regularly send through new data when theyadd products to their ranges. This role is essential to the provision of NCEC’s product offering as the work links directly into the delivery of the Emergency Response service.

**Purpose**

If you’re great with data, great with customers, are looking to grow and develop a role and have a desire to work for an organisation that makes a difference in the world, then this role is for you

The main role of the Customer Data Consultant is to liaise with the delivery team and the customer with the focus on ensuring that customer data is input accurately and efficiently and that procedures are created when a new customer joins and that they areactively maintained during the life of the contract. The applicant would also be expected to take an active role in interactions with the customer where the data or procedures are more complex and do not fit within our standard 'template’. Any issues shouldbe promptly identified and resolved in order to meet the customer’s expectations.

There is also a proactive element to the role which is to develop and deliver a continual improvement process for both the areas (SDS and procedures) to ensure that all customer data is reviewed on a regular basis. The Customer Data Consultant will alsoconduct data analysis tasks where the aim will be to create visual representations of trends and draw actionable conclusions.

The successful applicant will be working closely with the Head of the Customer Service to enable them to develop their own customer relationships.

**Key competencies and skills**:
**Essential**:

- A proven track record of working in a process driven environment, with data entry experience focusing on the speed and accuracy of task completion
- Effective problem-solving skills with ability to take responsibility for an issue and show initiative in finding resolution
- High level of accuracy and attention to detail
- Organisational skills in relation to task management and time management
- Able to work under pressure and manage multiple data sets whilst meeting customer deadlines through effective prioritisation
- Effective verbal and written communication skills
- Proficient in the use of standard office software packages, with a good working knowledge of Excel
**Desirable**:
- Experience of providing excellent customer service
- Knowledge and / or understanding of Safety Data Sheets
- A strong logical approach but the ability to think laterally
- Advanced research skills to be able to review and understand how a company is structured and how their operations fit within that structure
- Familiarity of, or interest in, chemistry / chemical industry
For the full job description and to learn more about working for Ricardo please visit our careers page.

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