Customer Service Administrator

2 weeks ago


Didcot, United Kingdom The Recruitment Group Full time

**The Recruitment Group is hiring**

An exciting opportunity has arisen for a motivated individual to assist with a variety of administrative tasks as a **Customer Service Administrator**

Role**:Customer Service Administrator**

**Salary**: £24,000 - £26,000 Per Annum

Location: Didcot Oxfordshire

Hours 37.5 P/Week

Role: 12 Month Fixed Term Contract

**Job Scope**:
Primary responsibility for supporting the Customer Service Department. Providing administrative and system support to the team who provide customer service support to librarian and business customers across Europe.

**Duties for the Customer ServiceAdministrator** **role**:

- Supporting a team of Customer Service Account Managers in administrative tasks such as.
- Processing orders
- Processing credits
- Updating account details
- Managing customer claims
- Producing sales report data
- Communicate in a professional and courteous manner information regarding customer account and service matters to Sales, Operations, and other stakeholders.
- Work collaboratively with cross functional operating teams to solve problems and to prevent customer errors.
- Respond to customer requests quickly, accurately and meticulously in a professional and courteous manner.
- Troubleshoot digital and print acquisition issues and related technical services such as cataloging records and electronic invoicing.
- Proactively monitor and manage customer live orders communicating delays and working closely with the purchasing team to manage orders in progress.
- Take on projects on an ad hoc basis.

**A bout you**:

- High level of oral and written communication essential.
- Excellent knowledge and experience of Microsoft Applications (Outlook, Word, Excel and Access) is essential.
- Experience in working in order management systems and CRM systems is preferred.
- Ability to prioritise work and meet deadlines.
- A strong analytical and technical understanding.
- European language desirable either Spanish or Italian.

We wish you the best of luck in your job search

If you would like to know how we will store and process your data, please visit us online at 'The Recruitment Group' to read our GDPR Data Protection Statement.



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