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Service Advisor
5 months ago
**Service Advisor**
An opportunity has arisen for a Service Advisor to join our Service team at Lloyd Ltd Newcastle.
**Job Role**
As a Service Advisor you will be responsible for dealing with all customers, both in-person and over the phone, in a professional, prompt, and courteous manner, portraying a positive first impression of the Service Department. You will relay information, sometimes technical, between our Service Manager, Engineers, and customers to ensure all machinery work is carried out in a timely manner and to the requirements of our customers.
You will also be responsible for selling parts and repairs to customers, completing all related service administration tasks, and finalising and preparing customer invoices for the service department.
The successful applicant must have the ability to work as part of a small team in a busy environment.
**Job Criteria**
The ideal Service Advisor will hold the following skills and experiences:
- Experience in a similar role (essential)
- A background in the construction industry (desirable)
- A strong customer service background
- Enjoy the challenge of influencing the success of the Service department
- Excellent communication and organisational skills
- Ability to work under pressure and to deadlines
- IT literate
**Benefits**
In return, we can offer:
- Competitive rates of pay;
- 29 days annual leave, increasing with length of service up to 32 days
- Access to a retailer discount scheme
- Training and development opportunities
- Staff discount
- Company pension scheme (including life assurance cover)
- Wellness and support services, including 24/7 GP access
**Contract Type - **Permanent
**Working Hours - **42.5 hours per week working Monday to Friday plus Saturday mornings on a rota basis with additional overtime available.
**Lloyd Limited**
Founded in 1964 as one tractor dealership in Carlisle, Lloyd Ltd is now one of Britain’s leading distributors of a wide range of agricultural, construction and groundcare machinery and equipment, with seven branches across the north of England and south of Scotland. Covering every aspect of sales, service and parts, Lloyd Ltd represents many of the world’s leading manufacturers, including New Holland, Doosan, Manitou, Honda, Kubota, Amazone, Väderstad and many more.
From tractors to telehandlers, ride-on mowers to excavators, Lloyd Ltd has considerable experience and expertise in helping its customers identify the right equipment for the task at hand and ensuring it continues to perform to its best. With the addition of Lloyd Equestrian to its domestic Lawn & Leisure business, as well as selling and servicing new Isuzu’s and used pick-ups and 4x4s, Lloyd Ltd has become a one-stop-shop for the rural community.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Work Location: In person
