Service Advisor

1 week ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time

Overview

Location: Aftersales Team at Lookers Skoda Kia Newcastle

Hours: 42 hours per week, Monday to Friday 08:00-18:00, plus alternate Saturdays on a rota (08:00-13:00)

Salary: £26,000-£28,000

Lookers Skoda Kia Newcastle is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our customers.

Responsibilities

  • Booking MOTs, services, and other repair work for our customers
  • Advising customers on warranty cover and upselling additional parts and accessories
  • Liaising with the Aftersales department to schedule appointments and manage workload
  • Managing a high-volume of customers daily, including telephone calls and online booking queries
  • Informing customers of turnaround times and ensuring effective communication throughout the service process
  • Maintaining accurate customer records and updating systems as necessary

Requirements

We are looking for a Service Advisor with excellent communication skills, a warm personality, and a passion for delivering a first-class customer experience. Previous experience using Kerridge/ADP is an advantage, as well as knowledge of other essential dealer systems. You will be a great team player, able to work independently and use your own initiative.

What We Offer

As a Service Advisor at Lookers Skoda Kia Newcastle, you will benefit from continuous training opportunities and the chance to progress within our company. We offer a competitive salary, a supportive team environment, and the opportunity to work with a well-established and reputable dealership.

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