CRM Solutions Manager

2 weeks ago

London, United Kingdom Link Fund Solutions Full time

**CRM Solutions Manager - Salesforce**

**London/Working From Home**

**Monday to Friday - 37.5 hrs per week**

The CRM Solutions Manager is responsible for the strategic alignment, technology roadmap and day-to-day running of the technology platforms, tools and technical resources/capabilities which support our Client Relationship, Product, Marketing and Sales functionsto drive revenue growth.

This role will be the principal owner for the Corporate Markets CRM, Salesforce, and will need to be able to both develop and implement solutions to ensure Salesforce supports us to drive efficiency, customer insights and revenue growth.

**What you will be doing**:

- Ensuring software/integration/data migration components are built to align to the business objectives of the project.
- Configuring out-of-the-box functionality, and where necessary writing and implementing efficient, quality code, that aligns to development principles.
- Engagement and delivery responsibility in working with delivery partners and vendors to deliver appropriate solutions for our business.
- Development of effective automations & journeys, and visibility to relevant metrics
- Developing prototypes and wireframes for design discussions.
- Creating technical documentation for reference and reporting, including technical specification, security design, and data dictionary
- Build strong relationships with leaders and users across Corporate Markets to ensure our solutions align with their vision and needs
- Coordinating development resources, as the team grows and expands (onshore or offshore)

**What we're looking for**:

- Proven experience working within a CRM/Loyalty program within a consumer environment
- Technical CRM experience & knowledge, with specific capability in Salesforce
- Strong delivery & project management skills; outcomes focused & commercially minded
- Robust ability to interrupt data and provide sound recommendations
- Strong QA and attention to detail
- Innovate, coming up with creative, robust and quality solutions to problems.
- Effective communication skills across teams
- A collaborative spirit.
- A passion for Salesforce, its ecosystem, technology and ethos.

**About Link Group / Corporate Markets**:
Link Group works in partnership internationally with almost 7,000 clients including asset managers and investors, business managers, asset owners, trustees, issuers and borrowers.We provide the infrastructure through which assets are secured or deployed inboth regulated and unregulated markets.
We offer industry-leading shareholder services through Link Market Services to a wide range of corporates, issuers and business managers. We are the largest UK share registrar providing services to more than 1,300 companies large and small across the UK.
We administer share plans for over 200 clients and have worked on more than 50% of UK IPOs since 2005. Our unique place in the market, combined with our partnership and relationship management approach, enables us to play a vital role in connecting issuerswith 5 million shareholders around the world.
**What’s in it for you?**:

- A very competitive basic salary plus benefits.
- 23 days’ holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave.
- Company matched pension scheme, private medical cover, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- The possibility of working from home and flexible working options are available.

**What we hope you’ll do next**:
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protectedcharacteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclusive environment for all employees.

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