Care Navigator

7 months ago


Chester, United Kingdom The Elms Medical Practice Full time

**The Care Navigator is required to**: Offer general assistance to the practice team, patients and visitors to the practice, either in person or over the telephone Receive and direct patients courteously and efficiently so that they can access the appropriate service or healthcare professional without difficulty. Undertake various administrative duties which contribute to the smooth running of the Practice. Ensure communication to and from patients, other members the primary care team and external agencies is processed accurately and within the necessary timescales. Duties and Responsibilities: The principal duties and responsibilities of a Care Navigator may include any or all of the items listed below.

Individual duties may vary from time to time in relation to the prevailing workload and staffing levels, and tasking will be under the direction of the Senior Care Navigator: Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming (and outgoing) mail. Taking messages and passing on information. Filing and retrieving paperwork.

Processing repeat prescriptions in accordance with practice guidelines. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Clearing and re-stock consulting rooms as required.

Providing clerical assistance in the form of word/data processing, filing, photocopying and scanning. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Any other duties as required



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