Contracts Coordinator

2 weeks ago

Mansfield, United Kingdom Adecco Full time

Our client is currently recruiting a Contracts Coordinator to join their team on a permanent contract based in Mansfield,

The package details are as follows:

- Salary: 21k per annum.
- Working Hours: 37.5 hours per week.
- Shifts to be 8.30am to 5.00pm Monday to Friday.
- Holiday: 25 days annual leave plus bank holidays.
- Pension: auto-enrolment at 4%, matched by the Company up to 5%.
- Life cover at three times basic salary, whilst actively contributing to the pension scheme.
- Westfield Health Care

**Mission**

Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards

**Relations**

Contracts Manager, Contracts Coordinator, Customers Clients t, Site Managers/Engineers, External buyers, Production team, Transport team, Credit control, Quality team, Complaints team

**Key Figures**

Barmarks statistics

Complaints submitted into database

Complaints closed

Credit notes against complaints

Transport utilisation (tonnes/load)

Transport recoveries against extra costs

Sundry items and small load charges (£)

Added values sales (£)

**Accountabilities Liaise with customers to establish contract requirements**

Establish with the Contracts Manager customer requirements at inception of the contract

Make contact with sites/customers to establish key relationships

Engage with the sites/customers/Contracts Manager to obtain forecasts

Visit customer sites where necessary to understand requirements

Capture and record customer requirements in appropriate documentation for internal communication

**Coordinate with Production to deliver contract requirements**

Obtain customer schedules

Ensure that schedules are supplied into automatic scheduling repository efficiently

Oversee the customer delivery schedule through scheduling system

Liaise with production over scheduling to ensure commitments to customers are met

**Resolve problems and customer complaints**

Identify potential complaints from customers as the contract progresses

Take appropriate action to avoid a customer complaint

Respond to customer complaints that arise

Log customer complaints in CRM system

Respond to feedback received from the CRM system

Analyse and take action or escalate when common complaint trends are identified

**Generate additional sales and leads**

Identify opportunities for upselling and generating leads for additional products

Refer to specialists to progress leads for additional sales

Schedule additional product requirements

**Administration of contract**

Maintain databases

Generate Credit Notes

Keep records up to date

**Miscellaneous or ad hoc business requirements**

Manage specific projects or undertake specific project activity as determined by the business or line manager

Travel to specific locations in order to undertake role requirements as required

Represent your function or business at meetings or events as required

Undertake any reasonable request in order to support the needs of the business

Technical Competencies - Excel ,Word, Powerpoint, CRM, SAP, Success Factors Outlook

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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