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Client Services Coordinator

4 months ago

Mansfield, United Kingdom Exclusive Networks Limited Full time

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

**Our benefits include**:

- 24 days holiday plus Bank holidays, increasing with service
- Your birthday off
- Bonus Scheme
- Volunteer Day
- Hybrid Working
- Ongoing learning and development
- Health care scheme
- 5% Matched pension scheme
- Beer fridge and social events
- Cycle to work scheme
- Free parking
- Enhanced maternity and paternity leave and more

**DUTIES AND RESPONSIBILITIES** | **About the role**

As the Services Co-Ordinator you will manage the end-to-end service delivery process for local and global projects. Providing contract management support to our Service Delivery Managers, and work with internal teams to provide the highest level of customer service to our clients.

**As the Services Co-Ordinator, you will**:

- Manage contracts from initiation to closure, ensuring compliance with contractual terms and conditions, service level agreements, and client expectations.
- Co-ordinate with internal and external stakeholders and a wide variety of internal teams, to facilitate smooth and timely service delivery and contract administration.
- Prepare and maintain accurate and up-to-date records of contracts, service orders, invoices, payments, change requests, issues, risks, and performance reports.
- Monitor and report on the status and performance of service delivery and contracts, identifying and escalating any issues or risks that may affect the quality or timeliness of service delivery or contract fulfilment.
- Prepare reports and invoices for clients and management from our CRM.

**QUALIFICATIONS AND EXPERIENCE** | **About you**

**The ideal Services Co-Ordinator will have**:

- A good understanding of the IT Industry, with at least one year of experience in service delivery, customer service, or project co-ordination in a similar industry/s
- Excellent communication, organisational, and problem-solving skills with the ability to work under pressure and meet deadlines.
- Proficiency in Microsoft Office (mainly Excel, Word and PowerPoint) and other relevant software.
- Experience in using and understanding CRM systems
- A customer and team-oriented attitude with a willingness to learn and grow.

**WHO ARE EXCLUSIVE NETWORKS?** | **About the company**

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.

HP

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Mansfield, Nottinghamshire

Reference ID: EG2335