Full Time Customer Service Advisor

2 weeks ago

Dunfermline, United Kingdom Blue Arrow Full time

If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.

Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as well as their employees so if you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role.

A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work.
- There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.

Role: Customer Service Advisor

Location: Pitreavie Park, Dunfermline, KY994BS

Division: Customer Contact

Pay Rate: £12.71

Contract: This will be an on-going contract with permanent opportunities available

Hours: Full Time (35hrs per week)

Working 5 days out of 7

Shifts are between 11:00am - 21:00pm

Hybrid options available after 3 months

(Working from home 3 days per week and 2 days in the office)

So what's involved?

You will take inbound customer calls and do your best to help the person at the other end of the line.

You will show care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.

From day one you will learn all about the bank's products, processes and systems and you'll learn how to respond to queries quickly and become better every day.

The person we are looking for:

- You're a people person - working with your team to provide a really crucial service to millions of customers.
- Previous customer service experience (call centre/retail/hospitality/front of house/receptionist)
- Excellent communication - oral and written.
- Confident telephone manner (previous telephony experience is desirable)
- Passion to put yourself in the customers shoes, show empathy and be dedicated to resolving their query.
- The commitment to deliver on your promises and going above and beyond for your customer.

**Benefits**:

- Full paid training
- Weekly pay
- Generous holidays with 28 days per year (Pro-Rata)
- Employee of the Month rewards
- Competitive pay rate/Overtime
- On-site parking available, staff canteen, Starbucks, and recreation space

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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