Customer Service Advisor

1 week ago

Dunfermline, United Kingdom Blue Arrow Full time

UK's largest Retail and Digital bank, a leading insurer and mortgage lender with millions of customers is looking for exceptional Customer Service Advisors

**Lloyds Banking Group** is well known for putting their customers at the heart of everything they do, as well as their employees.

We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.
- There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.

Role:
**Customer Service Advisor - Telephony role**

Location: Pitreavie Park,
**Dunfermline**, KY994BS

Division: Customer Contact

Pay Rate:
**£12.71**

Contract: This will be an on-going contract with permanent opportunities available

Hours:
**Full Time (35hrs per week)**

Working 5 days out of 7

Shifts are between 11:00am - 21:00pm

Hybrid options available after 3 months

(Working from home 3 days per week and 2 days in the office)

Overtime available after training

**So what's involved?**

You will take inbound customer calls and do your best to help the person at the other end of the line.

You will show care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.

From day one you will learn all about the bank's products, processes and systems and you'll learn how to respond to queries quickly and become better every day.

**The sort of person we are looking for**:

- You're a people person - working with your team to provide a really crucial service to millions of customers.
- Passion to put yourself in the customers shoes, show empathy and be dedicated to resolving their query.
- The commitment to deliver on your promises and going above and beyond for your customer.

There is no need for any previous financial services experience as you will be provided all the training required across a comprehensive training programme.

**Benefits**:

- Full paid training
- Weekly pay
- Generous holidays with 28 days per year (Pro-Rata)
- Employee of the Month rewards
- Competitive pay rate/Overtime
- On-site parking available, staff canteen, Starbucks, and recreation space

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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