Customer Service Advisor
5 months ago
**JOB TITLE**:Customer Service Advisor
**SALARY**:£24,624
**LOCATION**:Dunfermline
**HOURS**:Full-time
**WORKING PATTERN**: **Early Riser pattern**:
- Start times between **7am and 9am** and end times between **3pm and 5pm**:
- Maximum of **5 out of 7 days** (based on a Monday-Sunday week)
- **Maximum of 4 weekend days **over a 4 week period
**About this opportunity**
Do you want to be part of a team that makes a genuine difference to customers?
We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.
You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.
From day one we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day.
**About us**
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
**What you'll need**
There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.
Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.
The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
The commitment to deliver on your promises and going above and beyond for your customer.
**About working for us**
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
**We also offer a wide-ranging benefits package, which includes**:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
- From 1st April your cash package will increase in line with an annual review of pay._If you're excited by the thought of becoming part of our team, get in touch.
**We'd love to hear from you.**
**About our Pitreavie site...**
With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:
- Free on-site car parking
- An extensive canteen
- Extensive transport links through rail, bus, taxi services all easily booked.
- Free on site Wi-Fi
- Break out areas with TVs
- Quiet reflection rooms
- A kitchenette equipped with a fridges, microwaves & coffee makers
- A range of vending machines offering hot and cold beverages crisps and confectionary
- On site showers & changing facilities
- Outdoor picnic benches
**At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.**
**We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.**
**We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**
**Job Types**: Full-time, Permanent
**Salary**: £24,624.00 per year
Work Location: In person
Reference ID: 107591
-
Customer Service Advisor
6 months ago
Dunfermline, United Kingdom FMG Repair Services Full time**Salary £22,596 per annum**, with bonus and company benefits. This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Dunfermline. As the first point of contact you'll speak to the customer, the Bodyshop and any third parties to make...
-
Nightshift Customer Service Advisor
5 months ago
Dunfermline, United Kingdom Aquarius Contact Centres Full time**Role Description** This is a full-time Nightshift Customer Service Advisor role located in Dunfermline with remote working available. **You will be required to work mid - late shifts until fully trained on the services.** **Qualifications** - Customer-focused Service, Customer Satisfaction, and Customer Support skills - Excellent Telephone Manner - Strong...
-
Customer Service Advisor
5 months ago
Dunfermline, United Kingdom Yoke for CWS (AMS) Full time**Customer Service Advisor - Dunfermline** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you._ **Location**: Pitreavie Business Park, Queensferry Road, KY99 4BS *Opportunity for hybrid working after a 3-month period **Start...
-
Customer Service Advisor
5 months ago
Dunfermline, United Kingdom Alexander Mann Solutions Full time**Customer Service Advisor - Dunfermline** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you _ We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland,...
-
Customer Service Advisor
6 months ago
Dunfermline, United Kingdom Yoke for CWS (AMS) Full time**Customer Service Advisor - Dunfermline** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you._ **Location**: Pitreavie Business Park, Queensferry Road, KY99 4BS *Opportunity for hybrid working after a 3-month period **Start...
-
Customer Service Advisor
6 months ago
Dunfermline, United Kingdom Yoke for CWS (AMS) Full time**Customer Service Advisor - Dunfermline** - Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you._ **Location**: Pitreavie Business Park, Queensferry Road, KY99 4BS *Opportunity for hybrid working after a 3-month period **Start...
-
UK Customer Service Advisor
1 month ago
Dunfermline, Fife, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a UK Customer Service Advisor to provide excellent service and resolve queries in a timely manner at beBee Professionals in Dunfermline.Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer issues efficiently and escalate when necessary.Process customer orders...
-
Service & Parts Advisor
6 months ago
Dunfermline, United Kingdom John Clark Motor Group Full time**Service & Parts Advisor (Dual Role)** **Full Time** Are you good with people and have a 'can do' attitude? This could be the opportunity for you! VW Dunfermline are seeking a pro-active, customer focused Service & Parts Advisor for our Specialist Cars Volkswagen dealership, who will be part of a team of Service & Parts Advisors and be responsible for...
-
Customer Advisor
6 months ago
Dunfermline, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Saturday, between 2.00pm and 8.00pm. Sunday between 12.00pm - 6.00pm.** **UK Notional hourly rate £11.31 per hour** **B&Q Dunfermline** We believe anyone can improve their home to make life better. Every day, we give...
-
Customer Experience Advisor
2 months ago
Dunfermline, Fife, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Dunfermline, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...
-
Service Advisor
5 months ago
Dunfermline, United Kingdom Macklin Motors Full time**Macklin Motors Renault Dunfermline!** Here at **Macklin Motors Renault Dunfermline**, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,500 basic salary...
-
Customer Service Advisor
5 months ago
Dunfermline, United Kingdom Yorkshire Building Society Full time**_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...
-
Customer Service Advisor
6 months ago
Dunfermline, United Kingdom Yorkshire Building Society Full timeIf youre great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because were...
-
Service Advisor
3 days ago
Dunfermline, United Kingdom Cameron Clarke Associates Full timeService Advisor - Škoda | Halbeath, Dunfermline | Working hours are 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings | In excess of £36,000 per annum on target earnings dependant on performance in the role West End Garage is a privately owned retailer group where you can expect to receive excellent support in your...
-
Service Advisor
3 days ago
Dunfermline, United Kingdom Cameron Clarke Associates Full timeService Advisor - Škoda | Halbeath, Dunfermline | Working hours are 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings | In excess of £36,000 per annum on target earnings dependant on performance in the role West End Garage is a privately owned retailer group where you can expect to receive excellent support in your...
-
Customer Experience Advisor
6 days ago
Dunfermline, Fife, United Kingdom West End Garage ORG Full timeWest End Garage is seeking a Customer Experience Advisor to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment, delivering exceptional customer experiences and exceeding our customers' expectations.The successful candidate will be responsible for providing high-quality service to our customers, working closely with...
-
Service Advisor
3 weeks ago
dunfermline, United Kingdom West End Garage ORG Full timeService Advisor - Škoda | Halbeath, Dunfermline | Working hours are 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings | Up to £30,000 per annum on target earnings dependant on experienceWest End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is...
-
Service Advisor
2 months ago
Dunfermline, United Kingdom Cameron Clarke Associates Full timeService Advisor - Škoda | Halbeath, Dunfermline | Working hours are 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings | Up to £30,000 per annum on target earnings dependant on experienceWest End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is...
-
Service Advisor
2 months ago
Dunfermline, United Kingdom Cameron Clarke Associates Full timeService Advisor - Škoda | Halbeath, Dunfermline | Working hours are 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings | Up to £30,000 per annum on target earnings dependant on experienceWest End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is...
-
Service Advisor
1 week ago
Dunfermline, United Kingdom Cameron Clarke Associates Full timeService Advisor - Škoda | Halbeath, Dunfermline | Working hours are 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings | In excess of £36,000 per annum on target earnings dependant on performance in the roleWest End Garage is a privately owned retailer group where you can expect to receive excellent support in your role....
