Facilities Management Triage Administrator

4 weeks ago


Portsmouth, United Kingdom The Southern Coop Full time

Do you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities - that’s the beauty of a co-operative.

We have a fantastic opportunity to join our Facilities Management (FM) team as a Scheduler & Administrator. In this role you will provide comprehensive scheduling and triaging of FM related work, ensuring the services, processes and procedures are followedto achieve agreed service level agreements whilst improving cost controls.

**KEY ACCOUNTABILITIES**
- Working with the Commercial Support Help Desk to triage jobs to suppliers, taking ownership and to chase issues until their resolution.
- To ensure software systems/databases are fully updated
- To schedule work so as to maximise working effectiveness and job planning, with a view to reducing transportation CO2 emissions and cost.
- To follow up on work in progress, working closely with field colleagues in order to deliver contractual SLAs.
- To build and maintain relationships with internal stakeholders across all business areas, as well as with external suppliers and contractors,
- To share continuous learning from past problem resolution towards the ongoing improvement of FM job triaging, sharing best practices and ideas with the wider FM team
- To carry out ad-hoc administrative duties as per the business needs

**KEY EXPERIENCE, KNOWLEDGE AND SKILLS**
- Ideally we are looking for an individual with solid experience in varied property management and/or FM and/or engineering FM problem resolution.
- Proven ability to offer alternative solutions to technical problems and make timely decisions.
- Experience in call handling and triaging problems in a high pressure working environment.
- Ability to multitask, using strong organisational skills to prioritise, plan and deliver results from a changing workload.
- Excellent phone manner - a calm, patient and professional approach - able to communicate to all levels internally and externally
- PC literate, confident using MS Office suite products

If you’re passionate about growing your career in facilities management, and have a background in a fast-paced environment then we would love to hear from you. In return, we will offer a competitive salary and benefits package, as well as the opportunityto develop your skills and grow your career.


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