Victim Information and Advice Officer

3 weeks ago


Inverness, United Kingdom Crown Office and Procurator Fiscal Service Full time

**Details**:
**Reference number**:

- 253846**Salary**:

- £33,120 - £37,936- All salaries are pro rata for part-time staff.**Job grade**:

- Higher Executive Officer- D**Contract type**:

- Permanent**Type of role**:

- Legal Services**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- InvernessAbout the job

**Job summary**:

- This is an exciting opportunity to join the Crown Office and Procurator Fiscal Service (COPFS), Scotland’s only prosecution service. We receive reports about crimes from the police and other reporting agencies and then decide what action to take, including whether to prosecute someone. We also look into deaths that need further explanation and investigate allegations of criminal conduct against police officers.**Job description**:
**General Responsibilities, Activities and Duties**
- Ensure all contacts with others involved in case preparation, external agencies and service users are properly and accurately noted in VIA minute sheet or systems.
- Manage workflow, plan and distribute work to ensure targets are met and quality is built into all processes.
- Managing people - Regularly review the skills and knowledge of the team, set meaningful objectives, provide regular feedback and conduct appraisal meetings quarterly. Recognise and enable opportunities for skills development. Manage attendance, relationships and wellbeing. Uphold the principles of recognising and valuing the diversity of all people and champion equality. Monitor flexible working patterns and ensure use of leave and other allowances.
- Hold regular meetings with managers, be available to talk, listen and interact with staff, provide corporate and local information in different formats, provide feedback and recognise achievement, confidently deal with challenging conversations or interviews.
- Liaise and meet regularly with COPFS colleagues and external stakeholders, attend meetings to establish protocols, discuss improvements and best practice to assist in the delivery of key work objectives.
- Contribute to strategic planning by attending and contributing to meetings and workshops, assisting to collect information and pilot new ideas as required.
- Make use of digital management tools available such as FOS Report Viewer, MI Book, Finance systems to assist in monitoring, planning, budgeting, approving resources and workloads.
- Meet with managers regularly to confirm that quality, security and data integrity checks are built into every process and are regularly undertaken.
- Look for continuous improvements and service improvement benefits. Review, understand and adapt changes in processes.
- Discuss HR policies with managers. Monitor their implementation to ensure fairness and consistency is applied. Coach and mentor managers to understand and implement HR policies confidently.

**Please note this is not an exhaustive list and other duties may be required as appropriate to the role**

**Person specification**:
**Essential Criteria**
- Literacy and fluency in English
- Excellent communication and engagement skills with demonstrable experience of communicating with vulnerable individuals
- Be an effective, strong team player with personal resilience to work with sensitive cases in a fast-paced environment
- Strong organisational skills including prioritisation of workload and sound judgement in reaching decisions
- Good knowledge of IT software packages

**Desirable Criteria**
- An understanding of the work of COPFS and the criminal justice system in Scotland

**Benefits**:

- We offer an excellent range of benefits which include:
- Generous Civil Service Pension employer contribution, on average over 26% of your pay.
- 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
- Flexible working hours and family friendly approach to work.
- Cycle to Work Scheme and Season Ticket Loans.
- Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Things you need to know

**Selection process details**:
**Contact Us**

**Additional Information**

Please note that we do not accept CVs.

Selection will be competency based.

We are an Equal Opportunities Employer.

Crown Office and Procurator Fiscal Service (COPFS) has ongoing measures and guidance in its response to Covid-19 (Coronavirus) and would like to advise applicants that a decision has been taken that all interviews and any other discussions in the process must be conducted in a virtual/remote setting.

In order to facilitate this way of working, COPFS asks all applicants to ensure that they have a suitable space to participate in the virtual interview and discussions as well as access to a personal device of choice by which you can undertake the interview/assessment if selected. Please ensure that your personal Wi-Fi/Broadband capacity will be sufficient to carry bo



  • Inverness, Highland, United Kingdom With Kids Full time

    on call allowance. Victim Support Scotland – Empowering People Affected by Crime We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being,feel safer, more secure, and informed and that we are an effective organisation, that makes a lastingdifference. Victim Support Scotland provides support...

  • Locality Manager

    2 weeks ago


    Inverness, Highland, United Kingdom With Kids Full time

    Closing2nd May 2024 Advertised from 12th April 2024+ on call allowance. 28 hours per week. Role Victim Support Scotland – Empowering People Affected by Crime We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being,feel safer, more secure, and informed and that we are an effective...


  • Inverness, United Kingdom Scottish Courts and Tribunals Service Full time

    **Salary** From £26,739 Per Annum **Contractual hours** 37 **Basis** Full time **Region** Tribunal Operations Directorate **Package** Full SCTS Benefits Package **Date posted** 04/03/2024 **Job reference** REQ00367 Administrative Officers carry out a variety of general administrative duties to progress cases through the tribunal and provide...

  • Admin Officer

    3 days ago


    Inverness, United Kingdom Forestry and Land Scotland Full time

    **Details**: **Reference number**: - 258276**Salary**: - £24,173 - £25,462**Job grade**: - Other- 6b**Contract type**: - Permanent**Business area**: - FLS - Land Management - Forestry and Land Scotland (FLS) is an executive agency of Scottish Government. We manage the National Forest on behalf of Scottish Ministers and serve as part of the Environment...

  • Ecology Officer

    1 month ago


    Inverness, Highland, United Kingdom The Highland Council Full time

    This is an exciting opportunity to join the Highland Council's Environment Team, a small team of specialist officers that advise the Council on issues affecting the Scottish Highland's exceptional countryside, heritage and natural resources. Highland Council is the largest Local Authority in the UK with the longest coastline and home to many of the country's...

  • Grazings Officer

    1 month ago


    Inverness, United Kingdom Scottish Government Full time

    Overview: The Crofting Commission is a Non-Departmental Public Body of approximately 70 staff. The organisation is responsible for the regulation of crofting and maintains a register of crofts. Crofting is a traditional system of smallholdings unique to certain areas of Scotland, particularly the Highlands and Islands. Crofting brings a range of benefits...


  • Inverness, United Kingdom Scottish Fire and Rescue Service Full time

    The Scottish Fire and Rescue Service would like to invite applications for the post of Operational Intelligence Officer, based in Inverness on a permanent basis. This is a full-time opportunity, working 35 hours per week. This is a full-time post however applications from individuals seeking to work on a part time, job share or flexible working basis would...

  • Grazings Officer

    1 month ago


    Inverness, United Kingdom Scottish Government Full time

    **Details**: **Reference number**: - 351967**Salary**: - £32,140 - £34,861**Job grade**: - Executive Officer- B1**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - InvernessAbout the job **Job...

  • Grazings Officer

    1 month ago


    Inverness, United Kingdom UK Civil Service Full time

    Job summaryThis exciting opportunity sits within the Policy, Grazings, Development and Communications team of 10 staff. The team has a varied remit. You will focus on Common Grazings. Common Grazings are sizable areas of croft land with a shared management structure to graze livestock. Shareholders in the Common Grazings can form a committee to run the...

  • Food Safety Officer

    1 month ago


    Inverness, United Kingdom A.S.A Recruitment Ltd Full time

    Are you an experienced Food Safety Officer?Are you available for temporary work in the Lochaber area of the Highlands?We are recruiting for a Food Safety Officer to join our team as soon as possible to support one of our clients in the Highlands on a temporary basis until November 2023. This is a full-time position with 9am-5pm Monday to Friday standard...


  • Inverness, Highland, United Kingdom The Highland Council Full time

    This is an exciting opportunity to join the Highland Council's Environment Team, a small team of specialist officers that advise the Council on issues affecting the Scottish Highland's exceptional countryside, heritage and natural resources. Highland Council is the largest Local Authority in the UK with the longest coastline and home to many of the country's...

  • General Office Clerk

    1 month ago


    Inverness, United Kingdom Farm And Household Stores Full time

    Office Clerk We are a friendly family owned department store in the heart of Inverness. The business was established in 1976 and stocks a wide range of products. We are looking for an enthusiastic Office Clerk to join our team. Duties will include the following Dealing with incoming communications Daily cash reconciliation and banking Posting of...


  • Inverness, United Kingdom M Group Services Full time

    **Delivering what we **promise** Morrison Water Services, part of M Group Services is currently looking to recruit a Customer Liaison Officer to work on our Caledonia Water Alliance contract based in Glasgow. Morrison Water Services are proud to be a key partner on the Caledonia Water Alliance and will successfully and safely work with Scottish Water**...


  • Inverness, United Kingdom A.S.A Recruitment Ltd Full time

    ASA Recruitment are working with a large public sector client and are currently looking for an Environmental Health Officer on a temporary basis ASAP until November 2023. The position is based in the Lochaber area and has standard working hours of 9am-5pm Monday to Friday however flexible working is required. The purpose of the role is to be responsible for...


  • Inverness, United Kingdom The Highlands and Islands Transport Partnership (HITRANS) Full time

    ADVERT Post: Project Officer – People & Place Programme Location: Orkney Islands – remote working / HITRANS office base may be considered Salary: £31, – £32, Contract: Fixed Term to 31st March with expectation of extension Working Hours: 35 Hours per week (Flexible); job share considered The post-holder will deliver...


  • Inverness, United Kingdom ISS Facility Services Full time

    Corporate Security/Reception Officer Driving License along with own vehicle is an advantage. Hourly rate is £11.50 per hour (Paid fortnightly). Minimum of 42 hours over a 13 week period available, including working days, nights and weekends. Uniform supplied Company Pension available **Role Requirements**: Our Security Officers are required to comply...


  • Inverness, United Kingdom Bristow and Sutor Group Full time

    **Company Description**: As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group - employing over 500 people, in debt recovery, throughout the UK. We are now looking for Administration Assistants to join our busy appeals team. This role will be based in our...

  • Prison Officer

    4 days ago


    Inverness, United Kingdom Scottish Prison Service Full time

    The Scottish Prison Service is now recruiting for Residential Officers to join us throughout 2023/24. This campaign is specifically for HMP Inverness and as such only those interested in roles in this locality should apply. The Scottish Prison Service (SPS), established in 1993, is an agency of the Scottish Government whose principal objective is to...


  • Inverness, United Kingdom Wills Bos Civil Engineering Ltd Full time

    Wills Bros have an opening for a Community Liaison Officer to lead contractual and community benefit initiatives for our site in the Scottish Highlands. **Job Location**:Based on our site near Inverness - some travel may be required **Essential**: - Confident communicator, both written and verbal - Experience of using digital tools to encourage positive...

  • IT Support Officer

    2 weeks ago


    Inverness, United Kingdom Barchester Healthcare Full time

    ABOUT THE ROLEBarchester Healthcare is one of the UK's foremost care providers. With over 25 years' experience and more than 200 care homes and six independent hospitals, we're passionate about providing care and support for elderly and vulnerable people. The IT Help Desk team is fundamental in supporting colleagues across our multi-site business. We're...