Grazings Officer

Job summary

This exciting opportunity sits within the Policy, Grazings, Development and Communications team of 10 staff. The team has a varied remit. You will focus on Common Grazings. Common Grazings are sizable areas of croft land with a shared management structure to graze livestock. Shareholders in the Common Grazings can form a committee to run the grazings.

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As the post holder you will provide advice and guidance for a wide range of situations for shareholders. This involves encouraging shareholders to form grazings committees, answering shareholder queries, processing regulatory applications and helping to run training events. This involves correspondence via email, telephone and in some instances visiting the grazings and meeting shareholders in person. The records for the grazings can be historical and complex and an element of the role will be to assimilate and analyse this information. Investigation into the records is done to understand and resolve any issues such as uncertainty over share positions.

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Excellent communication is vital to the role. You should be able to develop and maintain good working relationships with a wide range of stakeholders including internal Commission staff and external contacts such as crofters, solicitors, landlords and government departments. The role would suit someone who works well within a team, is calm and professional in working with customers, has good attention to detail and an interest in learning and understanding complex records. You will receive full training on the role. You will report to the Grazings Manager and also work closely with another Grazings Officer and the Grazings Administrator.

You will work from your computer and will become familiar with using the case work processing system known as CIS which is bespoke system for which you will receive the required training for. You will also regularly use Microsoft Outlook, Teams, Edge and Adobe Acrobat.

Job description

�Respond to grazings related enquiries
�Support grazings committees and shareholders in a range of situations which will involve providing advice and correspondence
�Processing grazings related regulatory applications
�Perform shareholder investigations to establish correct share positions
�Assist in creating new regulations for common grazings
�Liaise with the regulatory team on cases where grazings expertise is required

Person specification

1. Excellent written and verbal communication skills, with an ability to communicate clearly with a variety of audiences.
2. Strong planning and organisational skills, including the ability to manage demanding workloads and competing priorities.
3. Ability to research and analyse information to make informed decisions and present information to senior staff.
4. Confident using and learning IT/online programs such as Microsoft products.

Benefits

Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%

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