Sales Support
2 weeks ago
Location: Great Yarmouth, Norfolk
**Salary**: Negotiable
Length of Employment: Temporary
Working Hours: Full Time
Reference: PS3588AW
Sector: Admin / HR / Accounts / Sales
Vacancy First Advertised: Thursday 2nd March 2023
Job description
P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking a Sales Support & Customer Service person to join their team on a full-time, ongoing temporary basis, based in Great Yarmouth.
**Main Responsibilities**:
- Ensuring new orders are entered accurately into the company’s computer system in a timely manner.
- Challenging and validating order amendments ensuring price, grade, and customer details are in line with current trading parameters.
- Supporting and assisting Commercial / Sales Directors and Wholesale / Retail Managers as required to include preparation of Sales circulars / literature and site visits.
- Being the first point of contact for the customers for all their enquiries.
- Liaising with Customers / Commercial / Sales Directors and Wholesale / Retail Managers to produce nutrient specific quotations as required.
- Liaising with the Transport Coordinator and Site Manager to ensure hauliers are booked in for collection of products in accordance with daily booking limits.
- Assisting the Transport Coordinator with order chasers, calling hauliers for ETA’s etc and entering all relevant information into the company’s chaser system.
- Chasing customer collect orders to ensure product is collected from site within the agreed time period.
- Producing price lists in conjunction with the commercial team and maintaining the database of recipients and the price list they receive.
- Working under the guidance of the Business Support Services team in relation to policies, procedures and processes.
- Assisting with the despatch desk and weighbridge system (when needed) to ensure goods received and despatched are processed according to company procedures/protocols.
- Assisting colleagues on site or at other sites across the UK due to holiday, sickness or workload to ensure the smooth running of the national business (No travel required).
- Training other office staff (depending on experience).
- To adhere to company procedures in relation to all aspects of the IT systems, Business admin processes, procedures and policies.
- To carry out all other reasonable requests from line management.
**Person Specification**:
- Ensure exceptional customer service is delivered at all times through a pro-active and approachable attitude.
- Be punctual and demonstrate excellent organisational skills.
- Demonstrate attention to detail, highlighting possible errors to management where applicable.
- Maintain an excellent telephone manner both internally and externally, keeping a calm presence within the office and on the telephone when under pressure.
- Establish strong working relationships with both the small on-site team and national teams, including other sites and the Business Support Services team.
- Ensure a high level of accuracy is maintained when using the Company Computer systems to ensure correct grade and pricing information.
- Be willing to support others as and when required.
- Manage your workload and expectations effectively in a sometimes-high pressured environment.
**Working Hours**:
- Monday - Friday on a rota ensuring the office is covered from 7am - 5pm each day.
- 30 or 60 minute unpaid lunch.
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