Customer Advisor Advanced
4 months ago
We have a great opportunity for Customer Advisor Advanced (Income) to join our Service Department. You will be speaking directly to customers to collect cash payments and agree realistic payment plans using effective negotiation techniques.
**Job Accountabilities**:
- Provide the highest levels of customer satisfaction and service at each customer contact, regardless of source
- Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times. Striving for “one and done”
- Accurately update the billing system with all relevant info and within agreed SLA
- Investigate a customer query to resolution and collect the cash
- Adapt approach to cash collection depending on customers point in collection cycle
**Knowledge and Skills**:
- Excellent communication skills - written and verbal
- Confident, assertive and proactive when dealing with customers and colleagues
- Great customer service and negotiation skills
- Ability to deal professionally with internal and external colleagues across all levels
- Manage own workload and work under own initiative and to strict deadlines
- Understand and work within regulatory rules for handling written and telephone contacts
- Ability to work as a team to deliver high performance
**Additional Information**:
Working Hours between 8am and 8pm
- **We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background.**
**Closing Date**:24/03/24
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