Administrative Assistant
5 months ago
Town or Country is a Serviced Accommodation company offering houses and apartments in Southampton as a hotel alternative for corporate traveling guests and sunny Southampton leisure stays.
During COVID the company was scaled back to deal with demand and lockdown rules. We are now rapidly expanding back to our former glory and are now required to find two more administrators to assist our team to manage the workload.
Main tasks of role:
- You will be an administrator within a Reservations department. Your main focus will be on systems, customer service and upselling the business.
- You will be needed to answer a variety of incoming calls & enquiries, follow up all enquiries and work with the team to maximise occupancy and rates by securing all bookings.
- Following processes already in place, you'll need to regularly update spreadsheets, create invoices and play a part within a team of administrators.
To be considered for this, applicants will have the following skills, experience, and attributes:
- IT literate.
- MUST be confident on the telephone.
- Be an excellent communicator with an out going and easy to talk to personality.
- Work well within a team and capable of working on your own initiative.
- Happy to take instructions and keen to learn more through training courses.
- Customer Service experience is preferred.
- Excel, Google sheets, teams, zoom, experience is preferred.
The position is based within our Oxford Street, Southampton office during 8.30am-5.30pm Monday to Friday. This includes an hour lunch break. On call is required for this role and we share the responsibility between maintenance and front of house.
Laptop, work phone, tea & coffee and cosy lunch/break room provided by the company.
Kind regards
Town or Country Serviced Accommodation
**Salary**: £11.00 per hour
**Benefits**:
- Company events
- Company pension
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Ability to commute/relocate:
- Southampton: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you comfortable with being required to be on call during the evenings and weekends?
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: TOC-FOH
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