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Service Reception

3 months ago

Warrington, United Kingdom North West Trucks Full time

**Job Role: Service Reception & Administrator**

**About the Role**:
In this dynamic role, you will be the welcoming face and efficient backbone of our service department. Your role as a Service Receptionist & Administrator at North West Trucks goes beyond the ordinary. You will not only be the first point of contact for our valued HGV customers but also an integral part of ensuring smooth administrative operations.

While previous experience in a similar role would be highly advantageous, we believe in the power of potential. Fear not if you're a newcomer to the industry; we provide full training to empower you with the skills needed to thrive in this position. What matters most to us is your vibrant and bubbly personality, coupled with a knack for administration that makes you a whizz in organizing tasks seamlessly and accurately.

Your ability to engage with customers, whether face to face or over the phone, will be crucial in creating a positive and lasting impression. We value adaptability, as our fast-paced environment requires individuals who can navigate challenges with ease and maintain a high level of professionalism.

**Interested? Here are the Details**

**Salary** £25,300. Between Monday to Friday 9-hour day consisting of 7am-4pm / 8am-5pm / 9am-6pm aka 42.5 hours per week, plus rotational Saturdays as overtime (08:00- 12:00)

**Key Responsibilities**: As a Service Reception & Administrator, you will play a crucial role in ensuring the seamless operation of our service department, adhering to North West Trucks company standards, the commercial vehicle industry, and DAF dealer standards.

**Your responsibilities will include**:

- Maintain accurate service department records and systems.
- Maintain the interface between dealership systems and those of the manufacturer/distributor.
- Conduct all transactions with precision and maintain clear records.
- Uphold a consistently professional and courteous welcome for all visitors.
- Record and pass messages promptly and accurately to relevant personnel.
- Ensure efficient telephone connections, considering busy times and ongoing meetings.
- Enhance the reputation of North West Trucks during interactions with others.
- File completed invoiced job card histories and conduct annual archiving of job cards.
- Maintaining order numbers, and invoicing retail customers when required
- Reviewing booking availability, booking in vehicles and accurately documenting booking based on customer requirements and documenting relevant recorded information.
- Responsible for raising defect related estimates.

**Interaction and Reporting**: Service Reception Manager

Relationships With: Customers, Service Reception Team and Manager, Workshop team and management, Service Manager, Dealership Accountant, After Sales Manager, Parts Staff, other company teams when required

**Qualifications, Training, and Experience**:

- Impeccable standards of personal grooming and cleanliness.
- Articulate and clearly spoken.
- Experience in DAF and dealership administration systems and paperwork handling (desirable not essential)
- Knowledge of manufacturer’s policies, paperwork, and documentation systems. (desirable not essential)
- Calm and organised approach to problem-solving in a pressurised service environment. (desirable not essential)
- Numerate and literate at a level commensurate with the duties.
- Display a friendly yet businesslike approach to visitors.
- Strong interpersonal skills and Team player
- Excellent telephony

**How to Apply**: Applications close on 28/06/2024

**Job Type**: Permanent

Pay: From £25,300.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Financial planning services
- Free flu jabs
- On-site parking

Schedule:

- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (required)

Work Location: In person

Application deadline: 28/06/2024
Reference ID: SER REC H2024
Expected start date: 08/07/2024