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Healthcare Reception Specialist
2 months ago
Job Overview
The role of a Patient Services Coordinator is vital in ensuring that a welcoming and efficient reception experience is provided to patients and visitors at our healthcare facility. It is essential to approach each individual with empathy and understanding, recognizing that many may be experiencing health challenges.
Key Responsibilities
As a Patient Services Coordinator, your duties will include:
- Serving as the primary communication link between patients, healthcare providers, and the practice team, ensuring seamless support across all interactions.
- Conducting yourself with professionalism and compassion, fostering a welcoming environment for all patients.
- Managing general inquiries, clearly explaining processes, and facilitating appointment scheduling.
- Utilizing your judgment and communication skills to prioritize patients requiring urgent consultations in a calm and organized manner.
- Recording home visit requests accurately and referring them to the appropriate medical personnel when necessary.
- Processing repeat prescription requests and ensuring timely availability for patient collection.
- Informing patients about applicable charges for private services, processing payments, and issuing receipts with proper consent.
- Accurately entering patient information into the electronic health record system, ensuring that all documentation is properly filed and secured.
- Maintaining operational continuity during staff absences due to holidays or illness.
- Upholding confidentiality, data protection, and information governance standards at all times.
- Answering incoming calls promptly and professionally, directing inquiries to the appropriate staff members.
- Utilizing the practice's computer systems responsibly, ensuring data security and compliance with established protocols.
- Assisting patients in navigating the services offered and connecting them with the right healthcare professionals in a courteous and efficient manner.
About Our Practice
At Penketh Health Centre, we pride ourselves on our supportive and collaborative team environment. Our practice serves a diverse patient population and is committed to delivering high-quality care. We offer comprehensive training for new team members, and while prior experience in a healthcare setting is advantageous, it is not mandatory.
Qualifications and Skills
Candidates should possess:
- Proficiency in computer use and excellent typing skills.
- A proactive attitude with the ability to work independently while adhering to established protocols.
- A solid educational background, ideally to GCSE level or equivalent.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Excellent verbal and written communication skills, capable of interacting with individuals at all levels.
- A commitment to maintaining confidentiality and a high standard of patient care.
We look forward to welcoming a dedicated individual to our team who shares our commitment to providing exceptional patient care.
