Reception Helpdesk Assistant

4 days ago

Durham, United Kingdom Durham University Full time

**Reception Helpdesk Assistant** **(**Job Number**:24000708**)**

Student Enrichment Directorate

Grade 3: - £9,063.60 - £9,394.80 which is pro rata to the full-time salary of £22,659 - £23,478 per annum

Open-Ended/Permanent - Part Time

**Contracted Hours per Week**: 14

**Closing Date**: 10-Jul-2024, 5:59:00 PM

**Disclosure and Barring Service Requirement**: Not Applicable.

**The University**

At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team.

Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.

**The Role and Department**

As a Department, the Student Enrichment Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance, participation and community outreach, whilst fostering a culture that safeguards academic excellence. We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.

The post holder will be responsible for providing reception services and associated administration of the front-desk, including welcome service, professionally greeting users of the building, providing assistance, directions and information.

Further information about the role and the responsibilities is at the bottom of this job description.

**Working at Durham**

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

- 27 Days annual leave per year (in additional to 8 public holidays and 4 customary days per year), a total of 39 days.
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- Discounts via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
- On site nursery is available and access to holiday camps for children aged 5-16 throughout the year.
- Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- The opportunity to take part in staff volunteering activities.
- Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers)
- If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications, to IT skills, courses and apprenticeships.
- Generous pension schemes.

**What you need to demonstrate when you apply**

To be considered for this role, here are the skills/experience we’re looking for:
**Qualifications/Experience**

1. General customer service experience in a reception environment.
- 2. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience.

3. Experience of working in a team delivering customer focussed services or having relevant qualifications for the role.
- 4. Experience of managing time to meet deadlines.

**Skills/Abilities/Knowledge**

5. Good spoken and written communication skills.

6. Good digital skills including experience in using digital devices and apps including a digital booking system.

7. Committed to training/continuing professional development.

8. Ability to solve problems as part of a team and resolve straightforward issues.

9. Ability to provide advice and guidance to a range of colleagues and customers.

10. Experience of dealing with first aid situations.

**How to Apply**

**Who to contact for more information

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