Reception Helpdesk Assistant

2 weeks ago

Durham, United Kingdom Durham University Full time

**Reception Helpdesk Assistant**
**(**
**Job Number**:
**23000567**
**)**

Accommodation & Commercial Services

Grade 3: - £21,134-£22,197 (Pro Rata)

Open-Ended/Permanent - Part Time

**Contracted Hours per Week***: 20

**Working Arrangements***: Onsite working only

**Closing Date***: 01-May-2023, 5:59:00 PM

**Disclosure and Barring Service Requirement***: Not Applicable.

**Job Title**: Reception Helpdesk Assistant

**Department**: Estates and Facilities Directorate
- Accommodation and Commercial Services

**Grade**: Grade 3

**Salary range**: £21,134-£22,197 (pro-rata)

**Working arrangements**:
***Permanent

***Part-time (20 hours)
- Five days from seven, primarily Monday to Friday (but there may be a requirement to work evenings and weekends, as business demands)

**Closing date**: Monday 1st May 2023

**The University**

At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team.

Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly.

We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.

**The Role and Department**

As Reception Helpdesk Assistant you will be responsible for providing reception services and associated administration of the front-desk. This will include welcome service, professionally greeting staff, visitors, students and users of the building, providing assistance, directions and information.

Further information about the role and the responsibilities is at the bottom of this job description.

The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses. More information on the services provided by the Estates and Facilities Directorate can be found on the website.

**Working at Durham**

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

- 27 days annual leave, in addition to 8 public holidays and 4 customary days, a total of 39 days per year, including time off between Christmas and New Year.
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme, which helps you to buy a bike, and discount with local bus and train companies.
- Discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
- Onsite nursery and children’s clubs during the summer holidays.
- Lots of support for health and wellbeing including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- The opportunity to take part in staff volunteering activities.
- Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers).
- If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships.
- Generous pension schemes.

**How to Apply**
- make sure you have not missed any of our updates._

**Who to contact for more information**

**Further helpful information about the role**

**Typical Role Requirements**

**Service Delivery**
- Provide a highly responsive and/or frontline service to stakeholders.
- Provide direction to service users about the range of events and activities and how to access them.
- Respond to service users, reporting problems relating to the University’s estate and facilities, reacting promptly to all works requested via a range of communication routes. in accordance with procedures.
- Operate a system to record, dispense and distribute resources and information as required.
- Follow a set of pre-determined tasks and objectives, with some discretion for variation, referring to team members where necessary.
- Gather and collate data and information, including feedback, for others to use for evaluation and decision making.
- Contribute to the tidying, set-up and maintenance of facilities, equipment and resources.
- Operate a range of st

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