Medical Secretary Administration Assistant

4 weeks ago


Sutton Coldfield, United Kingdom Sutton Coldfield Group Practice (SCGP) - NHS Full time

**SCGP mission statement and values**:
**PASSIONATE ABOUT HEALTH - COMPASSIONATE WITH PEOPLE**

**Our vision is to be a bold and innovative general practice which is integrated in the community and delivers quality care in partnership with our patients.**

**All members of the SCGP team are dedicated to providing a quality service in order to achieve safe health services, which meet patient needs.**

**Good general practice is based on good doctor and patient relationships requiring trust and mutual respect. We believe this is basic to good patient care. We work in a partnership with our patients.**

We would like to recruit one part-time Medical Secretary Administration Assistant for 25 hours per week.

Applicants must be available to work Monday to Friday 0900 - 1400

**Job Role & Purpose**
- To provide support to the SCGP medical secretarial team with day to day tasks, liaising with patients and health professionals as well as providing administration support to the managerial, clinical and non-clinical team within SCGP

**Key Duties & Responsibilities (not exhaustive)**
- To receive incoming and make outgoing phone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To liaise with hospital teams and other health professionals to ensure that there is good communication between the primary and secondary care teams.
- To ensure that referrals have been accepted and managed appropriately and medical records are updated and patients informed of updates as required.
- To assist with the gathering of statistics and information when required.
- Support the secretarial team with adhoc tasks and projects.
- General assistance to the medical secretarial team as required.

**Performance Standards**
- Excellent communication skills at all levels.
- Ability to work in and adapt to a fast paced environment.
- Ability to work independently and as part of a team.

**Confidentiality**
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Post-holders must adhere to the following principles:

- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
- They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with SCGP policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Job Type**: Permanent

**Salary**: from £ 10 per hour (pay increase after successful completion of Probation)

Working hours: 25 (part time)

Applicants must be available to work Monday to Friday 0900 - 1400

There is the opportunity to join the NHS pension scheme.

Applicant must show evidence via Covid Pass (obtainable via the NHS App) of Covid vaccinations ( preferably including booster jab)

If upon you joining SCGP, you are currently a patient at one of the SCGP practices, you will be asked to transfer to a different practice. During your probation, unless there is no other alternative available for you, you will be expected to transfer to another practice to ensure that you are not treated by a colleague.

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: From £10.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
All staff are expected to wear PPE appropriate to their role and conform to current government, NHS and business guidelines in place regarding lateral flow tests, wearing masks, hand hygiene, social distancing and ventilation etc.

**Experience**:

- Administration: 1 year (required)
- SystemOne: 1 year (preferred)
- ERS: 1 year (preferred)

Work Location: One location

Application deadline: 15/02/2023
Expected start date: 01/03/2023


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