Customer Support
2 weeks ago
**Customer Support & Administration Assistant**
We are a long established company specialising in the design, supply and installation of luxury bathrooms and kitchens from our showroom in Boldmere, Sutton Coldfield. High quality customer support and operational processes are critical to our business and an opportunity now arises for a Customer Support & Administration Assistant providing support to all aspects of our operations, reporting to our Accounts Manager.
This is a full time permanent position (9am - 5pm), working 5 days a week, normally Monday - Friday but with occasional Saturday working required to cover busy/holiday periods.
**Key elements of the role include**:
- Liaising with and providing a high quality and market leading service to customers, both by telephone and in person, throughout the whole sales and installation processes, supporting our design & sales team and our in-house Installers.
- Providing strong front line telephone support in respect of all areas of our activities.
- Provide high quality initial front line support to customers visiting the showroom as required.
- Responsibility for accurate and efficient ordering of products and materials, using our bespoke IT system (EasyQuote). Training will be provided accordingly.
- Accepting receipt of and checking goods into our external storage units.
- High quality and accurate usage of our bespoke CRM system to ensure efficient process management throughout the sales and installation processes.
- Liaising with suppliers as required.
- Providing general administrative support to our design team as required
- Providing accounts support to our Accounts Manager, including data inputting.
- General administrative duties
**Required Skills & Experience**:
- Evidence of good experience in all aspects of customer service and support.
- Strong and confident telephone, communication and interpersonal skills.
- Strong administration background.
- Strong numeracy and IT skills, with ability to learn our bespoke systems.
- Preferably basic accounts knowledge.
- Exceptionally well organised with a keen eye for detail and accuracy at all times.
- Motivated and proactive.
- Ability to balance and prioritise workloads.
**Salary & Benefits**:
- Salary £22,000 dependent on experience.
- 30 days holiday including Public Holidays
- Eligible to join the Company Workplace Pension Scheme
- Free parking provided
**Job Types**: Full-time, Permanent
Pay: £24,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- SUTTON COLDFIELD: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
Reference ID: Accounts Assistant
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