Customer Service Executive

2 months ago

Sutton, United Kingdom Reed Business Support Full time

My client is looking to recruit a Customer Service Executive to join their team. In return you will get an excellent salary and wonderful benefits. This role would suit someone who has proven Customer service experience and a wonderful telephone manner withthe ability to respond to requirements.

**The Role**

To build good relationships internally and externally
- To support and co-ordinate the internal Salesfunction to deliver exceptional customer service
- To be a team player, ready to support colleagues and customers where needed
- To set and oversee KPI’s for the team, assess and report on their performance
- Monitor daily performance of the team, ensure work flow is managed efficiently
- To ensure orders are processed accurately and in a timely manner
- Training staff and ensuring they have the tools and knowledge for their role
- Dealing with complaints, investigating and resolving any issues swiftly
- To ensure all prices, administration and customer records are maintained correctly
- To quote prices to customers with direction from the Head of Sales
- Carry out projects with the supervision of the Head of Sales
- Responsible for analysing and reviewing sales data
- Perform outbound calls to customers to identify and create sales opportunities
- To support and direct the team to generate new business both from new and existing customers
- Responsible for developing new business with-in existing accounts for new line sales
- Identify sales opportunities and present appropriate products
- Ensure the correct maintenance of follow-up procedures and standard measures to potential clients
- Ensure the team timetable and perform follow-up-calls in response to requests for information
- Responsible for supporting sales office functions in times of absence and holiday leave.

**Competencies**
- **Customer Service** - build a strong focus on service delivery within the team; be thoughtful and thorough in building and maintaining relationships with internal and external customers. Understand and anticipate customer needs and striveto exceed expectations in this area by supporting internal and external customer service improvement initiatives..
- **Personal Motivation/Passion and Drive** - establish high performance standards and a drive for results. Strive for improvement to own skills, knowledge and behavior and those of your team. Take responsibility for achieving and persevere despiteobstacles.
- **Personal Adaptability** - work comfortably and effectively in an environment of change. Tackle problems positively, receptive to new ideas and respond with flexibility and optimism.
- **Communication** - communicate information and change in a timely fashion. Demonstrate co-operation and trust with colleagues and teams. Inspire others to excel by clearly communicating business values and direction. Demonstrate effectivewritten and oral communication.
- **Teamwork** - work efficiently and effectively in a team environment to achieve shared business targets and goals. Respect and support your fellow colleagues to ensure excellent service delivery to all internal and external customers.
- **Integrity** - understand and take into account the global nature of the business and work well with team members from other cultures and countries. Listen effectively, understand other points of view

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