Customer Service Planner

4 weeks ago


Lincoln, United Kingdom Anglian Water Services Ltd Full time

£21,833 with a formal pay progression structure

Permanent - 37 hours

Based in Lincoln

Personal private healthcare

Virtual GP service for you and your household

Are you passionate about all things Customer Service?

We are looking for positive & confident individuals that have experience of providing great service to others.

We’ve advertised the role as Customer Service Planner (it’s really called In-Day Scheduler), because we want to attract people that want to provide a great service to both internal and external customers.

“But I don’t have any experience in scheduling”

What does the role involve?
You would assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets and systems are updated with work activities.

Take ownership of todays and tomorrows work schedules, to ensure that all work is completed within the agreed timescale

Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result

Escalating to relevant teams where high priority work cannot be deployed

Contacting both internal and external customers, to keep them informed and realign expectation

What does it take to be an In Day Scheduler?

To be successful in this role we are looking for the following top skills:
Well organised with excellent administration skills.

Teamwork and willingness to help others

Good communication skills at all levels with both internal & external customers

Ability to work within a team whilst owning your own workload

Prioritisation and decision-making skills

The drive and ambition to work for Anglian Water and provide World Class customer service

What hours will I work?

Shifts will vary between 6.30am and 9.30pm, involving a week of early shifts and a week of late shifts. Weekend work will be required, with one weekend per month.

Why Anglian Water?

Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.

**As a valued employee, you’ll be entitled to**:
Personal private healthcare

Virtual or telephone GP service for your household

Life and personal accident cover

23 days annual leave - rising with length of service and the ability to buy more

Competitive pension scheme - Anglian Water double-matches your contributions up to 6%

Bonus scheme

Flexible benefits to support your wellbeing and lifestyle.

Inclusion Community

Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. We have an active Inclusion Community which is a place for anyone interested in diversity and inclusion to connect. We encourage all our employees to get involved in our Inclusion Community, which celebrates our different backgrounds and experiences. The more our workplace reflects our customers, the better service we can provide for them.

**Start date**: 18.03.2024

**Closing date**: 04.02.2024

If you require this advert in a more accessible format, or you have any questions, please don’t hesitate to get in touch with our team at



  • Lincoln, United Kingdom Morgan Sindall Property Services Full time

    **Permanent, Full Time - 40 hours per week** We have an exciting opportunity for a Customer Service Planner to join us at our hub in Lincoln. **About the Role** Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where...


  • Lincoln, United Kingdom Anglian Water Services Ltd Full time

    **Location**: Lincoln **Job Type**: Full-Time, Permanent, 37 hours per week. Circa £23,000 with formal pay progression Private health care Virtual GP service for you and your household Competitive pension scheme - We double-match your contributions up to 6%: 12% ratio Do you have excellent customer service skills and an ability to prioritise your...


  • Lincoln, Lincolnshire, United Kingdom Anglian Water Services Ltd Full time

    Circa £21,833 pro rata with a formal pay progression structurePermanent - Part-time 18.5 hour contract.Early or Late shift, covering Saturday and Sunday, 7am to 9.30pmBased in LincolnOur Lincoln office offers free parking and good public transport linksAre you passionate about all things Customer Service?We are looking for positive & confident individuals...


  • Lincoln, United Kingdom MSP Direct Sourcing Full time

    **Job title**: Field Service Resource Planner **Location**: Lincoln (Hybrid) **Contract length**: 6 Months (with extension) **Hours**: Monday-Friday (37.5 hours per week) Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a Resource Planner on behalf of a well known company in the Engineering, Energy,...

  • Transport Planner

    2 weeks ago


    Lincoln, United Kingdom 2Fawcett Recruitment Full time

    **Role**: Transport Planner **Salary**: £27,000 **Location**: Lincoln **Type**: Permanent **Overview** 2fawcett are recruiting for a Transport Planner to join a company located in Lincoln on a full time, permanent basis. **Role & Responsibilities of the Transport Planner** Provide key support to the Traffic Manager in effectively planning...

  • Transport Planner

    3 weeks ago


    Lincoln, United Kingdom 2Fawcett Recruitment Full time

    **Role**: Transport Planner **Salary**: £27,000 - £33,000 DOE **Location**: Lincoln **Type**: Permanent **Overview** 2fawcett are recruiting for a Transport Planner to join a company located in Lincoln on a full time, permanent basis. **Role & Responsibilities of the Transport Planner** Provide key support to the Traffic Manager in effectively...


  • Lincoln, United Kingdom Morgan Sindall Property Services Full time

    **Permanent, Full Time - 40 hours per week** We have an exciting opportunity for a Customer Service Planner and a Customer Care Co-ordinator to join us at our hub in Lincoln. **About the Roles** Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have...

  • Reinstatement Planner

    2 weeks ago


    Lincoln, Lincolnshire, United Kingdom Anglian Water Services Ltd Full time

    Reinstatement PlannerLocation: Enterprise House, LincolnContract: 6 months Fixed Term/SecondmentHours: Full Time / 37.5hrs (7.5 hours per day, Monday to Friday, between 0700 and 1700)Salary: circa £22,900At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.What will you be responsible for?As a...

  • Planner

    2 weeks ago


    Lincoln, United Kingdom Clancy Group Full time

    **Planner**: **Canwick Lincoln**: Role: Planner Contract: Permanent Hours: 7.30am - 5.00pm Location: Canwick **We Care** - That’s why we need people like you who care about your colleagues and customers as well as our business and the environment. People who appreciate their role in helping others to be successful._ Life would be challenging without our...


  • Lincoln, Lincolnshire, United Kingdom Morgan Sindall Property Services Full time

    Permanent, Full Time - 40 hours per weekWe have an exciting opportunity for a Customer Service Planner and a Customer Care Co-ordinator to join us at our hub in Lincoln.About the RolesUsing our MSi system, you'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service...

  • Reinstatement Planner

    3 weeks ago


    Lincoln, United Kingdom Anglian Water Services Ltd Full time

    **Location**: Enterprise House, Lincoln **Contract**: 9 months Fixed Term Contract **Hours**: Full Time / 37.5hrs (7.5 hours per day, Monday to Friday, between 0700 and 1700) **Salary**: circa £22,900 **At Anglian Water our values are that together, we will**: Build trust, do the right thing, and we are always exploring. What will you be responsible...

  • Resource Planner

    2 weeks ago


    Lincoln, United Kingdom CITY OF LINCOLN COUNCIL Full time

    (Please note: City of Lincoln Council do not accept CVs) The City of Lincoln Council have an exciting opportunity for a Resource Planner to join our team. You will be part of the Housing Repairs Team who are responsible for repairing and maintaining 7,800 properties throughout Lincoln. We pride ourselves on providing quality housing and repairs for our...

  • Tactical Planner

    2 weeks ago


    Lincoln, United Kingdom Anglian Water Services Ltd Full time

    Circa £27,567 dependent on skills & experience Full time, 37 hrs a week - Tuesday to Saturday Permanent **Location**: Lincoln Anglian Water offers a flexible approach, this role provides you with hybrid working, with an average of 2-3 days a week in the office as required. Make every drop of your potential count. Join our team! We are recruiting for a...

  • Planner

    2 weeks ago


    Lincoln, Lincolnshire, United Kingdom Clancy Group Full time

    Planner:Canwick Lincoln:Role: PlannerContract: PermanentHours: 7.30am - 5.00pmLocation: CanwickWe Care That's why we need people like you who care about your colleagues and customers as well as our business and the environment. People who appreciate their role in helping others to be successful._Life would be challenging without our Planners, who make sure...

  • Transport Planner

    3 weeks ago


    Lincoln, United Kingdom GH By Products (Derby)Ltd Full time

    **Job Title**: Transport Planner **Job summary**: An opportunity has arisen for an enthusiastic and hardworking Transport Planner to join our growing team. Lincoln Proteins Ltd is an expanding company with a proven background in animal waste process solutions using heavy industrial plant and machinery including steam. We can offer an exciting and stable...

  • Tactical Planner

    2 weeks ago


    Lincoln, Lincolnshire, United Kingdom Anglian Water Services Ltd Full time

    Circa £27,567 dependent on skills & experienceFull time, 37 hrs a week - Tuesday to SaturdayPermanentLocation: LincolnAnglian Water offers a flexible approach, this role provides you with hybrid working, with an average of 2-3 days a week in the office as required.Make every drop of your potential count. Join our teamWe are recruiting for a Tactical Planner...


  • Lincoln, United Kingdom Owen Payne Recruitment Service Ltd Full time

    We are recruiting for a full time Supply Chain Customer Service Support for our client based in Lincoln, LN6 area. **Role**: The Customer Service Representative will support a customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from...


  • Lincoln, United Kingdom National Grid Electricity Distribution Full time

    Job Introduction We are currently recruiting for a Grade 6 Network Planner to join us at our Lincoln depot. Planners design our network and work with our Engineers to construct, reinforce, alter and replace our equipment. As you can imagine, the pace is fast, and if you join us, our customers will trust you to provide excellent service and minimise any...

  • Transport Planner

    3 weeks ago


    Lincoln, United Kingdom Krystals Full time

    **Title**: Transport Planner **Overview**: This is a newly created role for Krystals as part of our current expansion plans with scope to really bring your experience and put your stamp on the role. The Transport Planner would be responsible for overseeing the Transport Function within Krystals. You would be responsible for planning and arranging the...

  • Transport Planner

    3 weeks ago


    Lincoln, United Kingdom Moy Park Full time

    **About Moy Park** Moy Park is one of the UK’s top 15 food companies and one of Europe’s leading poultry producers. Moy Park is the European Division of Pilgrim’s Pride and employs over 12,000 people across 12 manufacturing locations in the UK, France and Holland. **People of Moy Park** We are passionate about our people and recognise our teams,...