**Location**: Enterprise House, Lincoln
**Contract**: 9 months Fixed Term Contract
**Hours**: Full Time / 37.5hrs (7.5 hours per day, Monday to Friday, between 0700 and 1700)
**Salary**: circa £22,900

**At Anglian Water our values are that together, we will**: Build trust, do the right thing, and we are always exploring.

What will you be responsible for?

As a Reinstatement Planner, you will be working within the Anglian Water Alliance to plan and schedule reinstatement teams to meet key business performance targets and ensure excellent customer service.

**Your day to day will include**:
Using our planning system, Oracle, to maximise work schedules for the teams, so that works are completed within Highway Authority imposed timeframes as well as ensuring KPI measures are met

Co-ordinating, monitoring and responding (where appropriate) to customer generated enquiries in-line with CMEX guidelines

Communicating with a wide range of internal and external stakeholders such as field teams, field performance managers, subcontractors and other planning teams within the business

Administrative tasks including mailbox management, reporting and keeping job notes up to date in SAP

What are we looking for?

**The role of Reinstatement Planner is great for you if you**:
Hold experience within a similar role with an eye for detail and enjoy working in a fast-paced environment

Ability to work under pressure in a reactive environment, where change is the norm, demonstrating a highly flexible, constructive attitude with strong prioritising and decision making skills.

Able to show initiative, working on own or as part of a team, with excellent IT, interpersonal, analytical, customer service and communication skills.

Rewards and Benefits

Bonus scheme

Competitive pension scheme

23 days annual leave

Flexible benefits to support your wellbeing

Inclusion is for everyone. We are an equal opportunity employer which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.

**Closing date**: 10th May 2024

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