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Tactical Planner
3 months ago
Circa £27,567 dependent on skills & experience
Full time, 37 hrs a week - Tuesday to Saturday
Permanent
**Location**: Lincoln
Anglian Water offers a flexible approach, this role provides you with hybrid working, with an average of 2-3 days a week in the office as required.
Make every drop of your potential count. Join our team
We are recruiting for a Tactical Planner to join our Resource Planning & Delivery team on a permanent basis
**What you’ll be doing**:
You'll work alongside the Capacity Planner to provide tactical and operational resource planning within Customer & Wholesale Services, for one of our Lincoln departments. You'll manage the 1 day to 6 week resource planning window to ensure all workload is prioritised and planned within business targets, whilst ensuring planning and scheduling processes are aligned. As well as this, you’ll manage the booking and planning of all schedule staffs non availability day requests, balancing agent satisfaction and service levels.
You’ll schedule and manage expectations for the delivery of varied working shift patterns, identify and resolve key issues that impact customer wait times, abandonment rates, redials, customer experience and backlogs, and taking ownership of engaging with front line employees and Operational Managers for any proposed enhancements to short-term working shift policies.
Other key parts of this role will be to present Intra Day plans and Back Office plans at weekly planning meetings, and ensure clear channel of communication is provided to operations and front-line agents for all amendments and updates.
**As a valued employee you’ll be entitled to**:
- Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
- Personal private health care
- Annual bonus scheme
- 23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
- Life Cover at 8x your salary
- Personal Accident cover - up to 5x your salary
- Flexible benefits to support your wellbeing and lifestyle
What does it take to be successful?
**Customer Service experience is essential, as well as**:
Excellent IT skills
Excellent organisational skills
Able to demonstrate a highly flexible, constructive attitude and strong team working skills
Excellent interpersonal, analytical, problem solving and communication skills
**Inclusion at Anglian Water**:
Inclusion is for everyone, and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
**Closing date**: 24th March 2024
**Interview dates**: W/C 1st April 2024
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