Customer Service Advisor

2 weeks ago

Gloucester, United Kingdom BES - Goole Full time

Bailey Employment Services are recruiting for Lloyds Banking Group in Gloucester.

Lloyds Banking Group is the UK’s largest financial services group. Through our family of iconic brands we play a vital role in supporting the people, businesses and communities we serve and in creating a thriving UK economy.

You could be part of this future, developing a fulfilling career in a thriving and supportive environment. Scottish Widows is a key part of Lloyds Banking Group, our frontline customer service teams play a vital role in ensuring our customers’ needs are at the heart of everything we do.

The role

Within the Insurance and Wealth Chief Operating Office, where we help personal and business customers with their long-term protection, retirement and investment needs.

Within IWCOO our primary focus is our customers and colleagues. We are passionate about making a difference whilst keeping the customer at the heart of everything we do. We are focused on continuing to improve customer experience, simplifying our business and making IWCOO a great place to work for our colleagues.

You will be based in Scottish Widows Workplace Savings (SWWS) based at Barnwood. The role is a hybrid office based & Work from home role. Once competent, you’ll have the option to work from home 3 days a week.

You will support new and existing customers with their financial & service needs via a range of channels where appropriate and deliver an excellent customer experience. You will Help Britain Prosper and ensure customers receive fair outcomes, are dealt with efficiently and are referred to the correct person or channel where appropriate, including our vulnerable customers.

The Benefits Customer Service Agents that join the team within SWWS will be rewarded with a pay rate of £12.08 per hour These are temporary positions initially, with a real possibility to go permanent. This is a fantastic opportunity for anyone who is looking for a telephony role. Great training and help you develop an in-depth knowledge of our products and processes. Training is so comprehensive, you don’t need a background in finance or banking. You do however need experience of helping customers and answering queries. Subsidised canteen on site supplying breakfast and lunch menu & 2 coffee shops onsite Hybrid work from home role with flexible working options considered Skills Required proactive, self-motivated & keen to learn Show great attention to detail Computer literacy Excellent customer service experience Willingness to go the extra mile Attention to Detail Flexibility Ownership Telephony & Admin skills Hours of work 35 hrs per week Monday - Friday 7 hour shifts between 8am - 5.30pm If you're interested in joining an organisation that is shaping the future of the banking industry, then this could be for you.

If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK.

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)

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