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Control Room Operator

4 months ago

Potters Bar, United Kingdom National Highways Full time

**Control Room Operator**

**Locations;
- **Potters Bar, Hertfordshire, United Kingdom

**Salary Details; **Up to £31,836 (including 20% shift allowance and £1500 retention allowance) after 9 months' probation.

Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts and urgent road defects, and make sure our road workers get on the network safely to conduct maintenance and upgrades. We do all this with great pride and passion, connecting businesses and families up and down the country. It is safe to say that no day is the same in our Regional Operations Centres.

We’re looking for people to join our diverse and energetic team to manage our road networks in the East region, where you’ll be based at our Regional Operations Centre in South Mimms, Potters Bar.

You’ll be working with emergency services personnel, recovery companies, our very own Traffic Officers, our highways works personnel, and even motorists who have broken down or been involved in incidents. We expect you to be professional at all times yet highly motivated in providing a friendly and positive service.

Our Regional Operations Centre operates 24/7, 365 days of the year, so our operators work 6 days on, 3 days off on a variety of shifts.
- **The starting salary for this position is up to £30,348 (£24,040 plus 20% shift allowance and £1500 retention allowance), increasing to up to £31,836 (£25,280 plus 20% shift allowance and £1500 retention allowance) after 9 months probation.**_

**Your Primary Tasks**

1. Answering emergency roadside calls

2. Mobilising On Road teams, such as Traffic Officers, Inspectors and Maintenance Contractors, to emergencies and other

requests

3. Transmitting and receiving messages via the radio to Traffic Officers and Emergency Services

4. Instructing our contractors to repair urgent defects and damage from incidents

5. Informing other emergency services and utility companies where required.

6. Monitoring and managing incidents from start to finish

7. Maintaining accurate incident logs by recording information gathered from multiple sources

8. Carrying out other administrative duties as required to help the safe running and operation of the network and the Regional Operations Centre

**To be successful**

We are looking for people to join us who are positive, compassionate, be IT literate, and good at communicating. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation

Some skills and requirements we are looking for include:

- GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, we’re still likely to accept applicants who have relevant work experience or similar level qualifications.
- Excellent communication skills and telephone manner
- Strong administration skills
- Ability to work calmly under pressure
- A high level of typing proficiency, preferably a minimum of 32 words per minute (free test link here)
- Be prepared to work shifts as part of a 24/7 cover

**Why you should join us**

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel

connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

**About Us**

**Why you should join us**

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.

An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

**Our benefits package**
- Our total reward package includes basic salary, plus shift allowance.
- Contributory pension scheme with employer contribution of up to 10%
- Annual Leave starting at 192.4 hours incre