Control Room Operator

2 weeks ago


Potters Bar, United Kingdom National Highways Full time

Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts and urgent road defects, and make sure our road workers get on the network safely to conduct maintenance and upgrades. We do all this with great pride and passion, connecting businesses and families up and down the country. It is safe to say that no day is the same in our Regional Operations Centres.

We’re looking for people to join our diverse and energetic team to manage our road networks in the East region, where you’ll be based at our Regional Operations Centre in South Mimms, Potters Bar.

You’ll be working with emergency services personnel, recovery companies, our very own Traffic Officers, our highways works personnel, and even motorists who have broken down or been involved in incidents. We expect you to be professional at all times yet highly motivated in providing a friendly and positive service.

Our Regional Operations Centre operates 24/7, 365 days of the year, so our operators work 6 days on, 3 days off and shifts consist of a variety of shifts.

The starting salary for this role is up to £34,887.50 (made up of base salary plus 25% shift allowance and £1500 RRA) increasing to up to £36,262.50 (made up of base salary plus 25% shift allowance and £1500 RRA) after 9 months probation.

What you'll be leading on

Answering emergency roadside calls Mobilising On Road teams, such as Traffic Officers, Inspectors and Maintenance Contractors, to emergencies and other requests Transmitting and receiving messages via the radio to Traffic Officers and Emergency Services Instructing our contractors to repair urgent defects and damage from incidents Informing other emergency services and utility companies where required. Monitoring and managing incidents from start to finish Maintaining accurate incident logs by recording information gathered from multiple sources Carrying out other administrative duties as required to help the safe running and operation of the network and the Regional Operations Centre

To be successful

We are looking for people to join us who are positive, compassionate, be IT literate, and good at communicating. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation

Some skills and requirements we are looking for include:

GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, we’re still likely to accept applicants who have relevant work experience or similar level qualifications. Excellent communication skills and telephone manner Strong administration skills Ability to work calmly under pressure A high level of typing proficiency, preferably a minimum of 32 words per minute Be prepared to work shifts as part of a 24/7 cover
  • Control Room Operator

    2 months ago


    Potters Bar, United Kingdom Vector Recruitment Solutions ltd Full time

    On behalf of our client, Vector are recruiting for Control Room Operators in Hertfordshire. **The Job** - Working in the control room you will be responsible for monitoring the motorway network and communication with Highways Maintenance, Incident Support and Emergency Services in response to road traffic collisions, debris in the carriageway etc. - You...


  • Potters Bar, United Kingdom National Highways Full time

    Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts...

  • Control Room Operator

    3 weeks ago


    Potters Bar, United Kingdom National Highways Full time

    **Control Room Operator** **Locations; - **Potters Bar, Hertfordshire, United Kingdom **Salary Details; **Up to £31,836 (including 20% shift allowance and £1500 retention allowance) after 9 months' probation. Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our...


  • Potters Bar, United Kingdom Lantern Recovery Specialists PLC Full time

    **The Role**: Our operational team are undertaking a challenging and thought provoking workload, so you will be responsible for supporting this function as well as maintaining relationships with clients, and providing an excellent customer service experience. An understanding of our clients is required; through on the job training, with exceptionally close...


  • Potters Bar, United Kingdom Lantern Recovery Specialists PLC Full time

    **The Role**: Our operational team are undertaking a challenging and thought provoking workload, so you will be responsible for supporting this function as well as maintaining relationships with clients, and providing an excellent customer service experience. An understanding of our clients is required; through on the job training, with exceptionally close...

  • Control Room Operator

    2 weeks ago


    Potters Bar, United Kingdom National Highways Full time

    Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts...


  • Potters Bar, United Kingdom National Highways Full time

    Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts...

  • Control Room Operator

    2 weeks ago


    Potters Bar, United Kingdom National Highways Full time

    Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts...


  • Potters Bar, United Kingdom National Highways Full time

    Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts...

  • Control Room Operator

    2 weeks ago


    Potters Bar, United Kingdom National Highways Full time

    Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdown or get into an accident and need assistance. They also set signs and signals, respond to alerts...

  • Live Operation Agents

    2 months ago


    Potters Bar, United Kingdom Lantern Recovery Specialists Full time

    **The Role**: Our operational team are undertaking a challenging and thought provoking workload, so you will be responsible for supporting this function as well as maintaining relationships with clients, and providing an excellent customer service experience. An understanding of our clients is required; through on the job training, with exceptionally close...

  • Operations Manager

    1 week ago


    Potters Bar, United Kingdom National Highways Full time

    Your New Role: Safety, integrity, passion, ownership, teamwork and customer service are the foundations of what National Highways is built on. We are proud of the road network that we manage and the way it connects millions of people every year and strive every day toensure their journeys are safe and reliable. We are looking for an?Operations Manager to...

  • Credit Controller

    2 months ago


    Potters Bar, United Kingdom Walters People Full time

    Robert Walters are delighted to be recruiting an exciting Credit Controller role for a company based in Potters Bar. Robert Walters are delighted to be recruiting an exciting Credit Controller role for a company based in Potters Bar. The Role: The Resident Finance Credit Controller reports to the Sales Ledger Resident Finance Manager.The position holder is...

  • Credit Controller

    3 days ago


    Potters Bar, United Kingdom Alchemy Global Talent Solutions Full time

    Our client, a reputable relocation company based in Hertfordshire, is looking for a Credit Controller to join their growing team. They are looking for a credit controller with a proven track record of collecting overdue payments and managing customer queries. **Responsibilities of the Credit Controller**: - Producing weekly debtors age analysis accompanied...

  • Credit Controller

    3 weeks ago


    Potters Bar, United Kingdom Future People Solutions Full time

    **ACCOUNTS RECEIVABLE CREDIT CONTROLLER** Future People Solutions are partnering with a brilliant Potters Bar based logistics company, who are looking for a enthusiastic Credit Controller to join their collaborative team. - The Accounts Receivable Credit Controller plays a key role in the control and management the business’ cash flow, contributing...


  • Potters Bar, United Kingdom Sequence Financial Full time

    **Accounts Credit Controller** **Job description**: The Accounts Receivable Credit Controller plays a key role in the control and management the business’ cash flow, contributing significantly to the success of the business. **Qualifications required to perform this job**: - Training OH&S Essentials, Slips, Trips & Falls, Manual Handling (TBP) -...

  • Credit Controller

    2 months ago


    Potters Bar, United Kingdom Page Personnel Full time

    Great opportunity to work within an established company - Immediate Start, Hybrid Working, Great Opportunities for High Volume Exposure **About Our Client**: The client is an established business within the Community Services industry who are looking for a **Credit Controller (Hybrid Working)** to join the **Accounts Receivable Team** within the** **office...

  • Credit Controller

    2 weeks ago


    Potters Bar, United Kingdom Pure 4 Recruitment Limited Full time

    My client is looking to recruit an experienced Credit Controller to join their ever growing team. This role is an exciting opportunity for someone who wants to build a career. About the role: An exciting opportunity has arisen to join a very friendly Accounts Receivable Team as an Accounts Receivable Controller. You will be working along 5 of other AR...


  • Potters Bar, United Kingdom Canada Life Limited Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...


  • Potters Bar, United Kingdom CLFIS Limited Full time

    Description: Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the...