Customer Service Executive

7 days ago


Chertsey, United Kingdom March Recruitment Full time

**Customer Service Executive**
Salary - £ Competitive day rate and bonus scheme

We have an excellent opportunity for Customer Service Executive to join our client, a large global brand based in Chertsey.

This role provides additional support for the ongoing growth and re-structure of the Climate Solutions UK business, through the provision of customer service & administration support.

**Customer Service Executive Responsibilities**
- Identify and provide proactive administration support to facilitate timeous approvals required for SVC activities by both internal Technical SVC staff and external Service Partners
- Co-ordinate technical site support visits
- Support SVC Partner claim submission and processing
- Escalation of issues / queries or anomalies to line manager
- Working in conjunction with line manager and our client to review critical metrics and key statistics to further develop the support process
- Responses to customer facing FAQs
- Implementation of improved systems and processes
- Customer account reconciliation support functions

**Customer Service Executive Key competencies**
- Experience of working with different cultures
- Enthusiastic attitude
- A passion for achieving or exceeding targets
- Ability to set progressive goals and plan for success

**Benefits**:

- Hybrid role
- Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday
- Access to staff sales discount and Reward Plus shopping discount
- 3 x volunteering days each year
- Government pension auto-enrolment from 12 weeks Pension contribution
- Excellent subsidised staff restaurant
- Onsite parking
- Free Shuttle Bus service (from Weybridge Station)

**Job Types**: Full-time, Temporary contract

**Salary**: From £153.84 per day

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chertsey: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: Hybrid remote in Chertsey

Reference ID: J13002LC



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