Customer Service Representative

6 months ago

Manchester, United Kingdom TLScontact UK Full time

**Visa Application Centre Agent**

Do you want to be part of a dynamic, international company serving governments and citizens in 90 countries? Are you interested in joining a diverse team of passionate people from around the world? We are looking for an enthusiastic Visa
Application Centre Agent for our London based Centre, certified by the Great Place to Work (GPTW).

**Total Pay**: up to £23K after probation plus sales related bonus and travel allowance

**Benefits**:
Cycle Scheme, Uniform voucher, Additional Leave, Company Sick Pay, Talent Development Program, Social activities,
30 minutes paid break and Employee recognition.
- *(conditions apply)_

**Hours**: Office based 40 hours a week, inclusive of 30 minutes paid lunch per day with different shift patterns available.

TLScontact works with governments to provide visa and consular services on their behalf to travellers and citizens.

**The key responsibilities of the role include**:

- Following an established and defined filing and administration process, guided by a computer based system
- Ensure engagement with applicants providing a first-class service and positive customer experience
- Support colleagues to develop and implement continuous improvement initiatives

**The Selection Criteria**:
**Skills/Personal Attributes**
- Excellent communication and interpersonal skills
- Skills in establishing and maintaining effective relationships with customers
- Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy
- Knowledge of computer systems
- Excellent spoken and written English; fluency in any other language such as German, French and Dutch is an advantage
- Structured thinking and heavy attention to detail
- Self-motivated, patient and professional
- Excellent personal time management, available to work extended hours from time to time, and at short notice
- Be able to work independently, thorough and reliable

**Experience**
- Experience of working face-to-face in a customer service role or retail environment
- Working in a fast-paced multi-cultural collaborative team environment, and at times in a high
- pressure environment during high seasons
- Experience in a Public Sector / Government client working environment is a plus.

TLScontact is proud to be an equal opportunity employer, employing a diverse workforce is essential to our long-term development. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK.
- **Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.**_

**Job Types**: Full-time, Permanent

**Salary**: £21,673.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1111

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