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Accommodation Executive

7 months ago

Liverpool, United Kingdom Bayswater Education Full time

About Bayswater Education:
Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Bayswater Education offers:

- High Quality Language Courses in 10 year-round locations across 5 countries - UK, France, South Africa, Cyprus & Canada
- Career-focused Short Courses for Generation Z in London, Paris and Online like Digital Marketing or Fashion - Bayswater College bayswater.ac

Designed for today’s young people, our network of centres offers a chance to learn valuable vocational skills, inspire life-changing experiences and teach them the value of giving back. For every week of tuition that a student studies with us, we give a week of education to underprivileged people from where our students are recruited. We look beyond our borders; we embrace new cultures and are richer for it. We give access to education from the heart of London to the rest of the world.

This role has responsibility for managing accommodation bookings to satisfy our students needs and wants. Having good quality homestay hosts, agencies, house shares, hotels, hostels and student residences at market prices within easy reach of our college will drive sales and lead to high customer satisfaction.

Reporting to the Accommodation Manager, you will oversee the day to day running of the function in accordance with Bayswater College policies and British Council criteria. You will work with the Accommodation Manager to maintain excellent supplier relationships with accommodation agencies and homestay hosts. You will ensure the highest levels of student welfare and satisfaction.

You will be part of the accommodation team and are expected to:

- ensure excellent customer service is provided to our students consistently
- liaise with the Academic, Admissions and Sales teams to give our students a time of their life experience
- follow the agreed internal processes and procedures and resolving issues quickly and efficiently

This role will require excellent communication and inter-personal skills; projecting a courteous and professional manner at all times when representing the college.

**Key duties & responsibilities**

**Accommodation Management**
- Place students in homestay hosts and student residences as well as house shares, hotels and hostels where applicable.
- Ensure that accurate, up-to-date records of all accommodation bookings are kept.
- Act on any issues that arise in accommodation and proactively foster good relationships with all accommodation providers including homestay hosts, residences, landlords, agencies, hostels and hotels.
- Regularly visit accommodation providers and ensure they adhere to policies and standards.
- Ensure that voids are minimized in any accommodation by achieving the occupancy targets.
- Assist Accommodation Manager in ensuring Terms and Conditions of accommodation are clear prior to booking in order to manage postponements, curtailments and cancellations well.
- Assist Accommodation Manager in homestay recruitment and residences research.
- Communicate accommodation availability with Management, Sales and Admissions on a regular basis (more regularly during peak periods).

**Welfare**
- Take responsibility for the welfare, safety and care of students at all times; ensure the students adhere to the college rules and high levels of care are provided by all accommodation providers. Extra duty of care is required for students under the age of 18.
- Inform the Centre Director of any welfare issues, make a record and keep the Director and other senior Managers informed of any major welfare issues.
- Proactively seek feedback from students and act on any welfare concerns.
- Keep up to date on all aspects of student welfare and health & safety. Make an ongoing commitment to develop your knowledge of safeguarding regulations for children and young people in accommodation.
- Participate in the rota with the college team to provide emergency telephone support out of office hours (evenings and weekends).
- Take part in ensuring that the learning environment is inspiring, fun and vibrant, respectful and culturally aware.
- Participate in attendance monitoring as required on a daily basis and follow up on absences with special attention given to any under-18s not attending class.

**Customer Service & Sales**
- Make yourself available throughout the day for questions and to deal with issues.
- Manage any complaints effectively according to the Bayswater guidelines and escalate to the Centre Director where necessary.
- Liaise with Group lead