Quality and Governance Lead

6 months ago

Norwich, United Kingdom Change Grow Live Full time

Overview:
**Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

We have an exciting opportunity to join the Norfolk service as part of the senior leadership team in the role of Quality and Governance lead. This will be a county wide role spending time in our localities, in Great Yarmouth, Kings Lynn, Norwich and Thetford.

It is an exciting time to join the team, with many new developments taking place, you will be integral in supporting the governance and quality of the service.

As Quality and Governance Lead you will be required to undertake a quality assurance and developmental role, which will include devising and undertaking audits of service delivery in addition to staff coaching and devising and delivering training and workshop sessions in relation to quality and governance. You will contribute to the service to ensure that alcohol and drug users consistently receive high quality services that adhere to the best practice guidelines and achieve high professional standards. You will be responsible for leading on morality reviews and reducing the risks to service users.

Every day is different, with a mix of people who come through the service. We treat everyone as an individual. Admin work and attention to detail is important.

You’ll have to record information about what you do, so enjoying a bit of paperwork and attention to detail is important. But most of the time you’ll be enjoying working with people from all backgrounds, making a difference to their lives. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key.

**Where**: Throughout Norfolk

**Hours**: 37.5h per week

**Salary**: £43,993.69- £45,993.69 Pro Rata (CGL Scale 40-42) dependent on experience

**Responsibilities**:
**About the role**:

- Ensure CGL are improving the quality and effectiveness of treatment delivered to residents of the borough.
- To promote service user and significant others involvement including members of the local community, partner services and families through robust governance structures.
- Investigate and produce reports for the Commissioner, local Patient Safety Team through a Root Cause Analysis method identifying any key learning and lessons
- Create knowledge sharing platforms to ensure that all elements of the service are capturing and utilising the learning.
- Liaise closely with OHID to improve health outcomes and minimize risk with the service user population.
- Provide effective coaching to staff identifying and encouraging areas of strength, skill and opportunities within a quality framework.
- Produce summary reports for internal purposes as required.
- Coordinate the completion and submission of incident reports for the service following robust checking and recording mechanisms.
- Lead on and deliver Integrated Governance Team Meetings.
- Support and deliver training for staff to ensure that the service delivers against agreed targets and outcomes.
- Conduct regular audits across the services and ensure risk management, recovery planning and clear and effective record keeping are integral to service delivery.
- Develop close working relationships with Service Leads to ensure a congruent and consistent approach to service delivery that focuses on the needs of our service users.

**About you**:

- Have a strong understanding of substance misuse issues and experience of working within a similar field
- Be an excellent communicator, both verbal and written with good IT skills
- Proactive and able to work on own initiative with excellent time management and prioritising skills
- Contribute to the overall performance of the service to ensure that contractual output targets are achieved
- Maintain excellent communication and reporting systems with relevant regulatory bodies and the Patient Safety Team within the Local Authority
- Develop good communication networks to share learning across the region and the organisation
- Ensure that constructive, positive, and supportive relationships are maintained with relevant stakeholders

**What we will give to you**:

- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities

**_
Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications_**

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to

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