Business Support Officer

7 months ago

Gainsborough, United Kingdom Acis Group Full time

Job Advert

**Who are Acis Group?**

We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our customer’s lives seriously, putting them first in everything we do. And as part of that we’ve grown to provide wider services to truly support the communities in which we work.

In addition, there are over 4,000 learners a year are supported in local communities stretching from Sheffield to Mablethorpe - with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.

If you want to be a key member of the team ad offer exceptional value, this role is for you. You will be the central point of the team ensuring we get things done and the team feels supported. You’ll put your hand to anything undertaking any tasks to ensure the smooth and efficient running of the Business Development Team.

**This is a part time vacancy covering 18 hours per week.**

**As a Business Support Officer, a typical day might include**:

- Being the vital first point of contact for the Business Development Team and funders, customers (internal and external) partners and stakeholders.
- Providing comprehensive business administration support for the Business Development Team and subsidiaries.
- Coordinating stock ordering, marketing materials and liaising with suppliers, ensuring we get the best value for money and best service.
- Updating our CRM (Customer Relationship Management) systems with stakeholder and communication activity.
- Coordinating finance activity across the teams including raising purchase orders, invoices and processing payments and receipts, ensuring we have all our finance administration in order.
- Ensuring finance administration is undertaken in a compliant manner liaising with finance colleagues.
- Ensuring our document management and retention for a variety of projects is up to date and in line with contractual requirements, including updating the various CRM systems.
- Supporting key tasks and activities such as liaising with contract managers, obtaining and submitting performance data.
- Day to day admin tasks including organising meetings, capturing actions, responding to requests to support the team’s delivery and managing inboxes and calendars for shared activity.
- Monitoring contract and project reporting milestones, liaising with finance for monthly and quarterly financial claims and returns and checking payments have been made.
- Dealing with day-to-day funder requests, evidence collections and collating claims evidence.
- Cross-team working - ability to work across multiple teams including Riverside and CLIP.

**What looks good to us**:

- Strong literacy skills with the ability to write clearly and effectively.
- Business admin qualification.
- Ability to use multiple IT systems.
- An organised individual who can plan and monitor a varied busy workload.
- Ability to use a variety of CRM systems.
- Experience of working across projects and supporting their successful delivery.
- Experience of administration including raising purchase orders and processing purchase orders / use of purchase order systems eBIS.
- Experience of contractual reporting and financial claims for grant funding.
- Experience of external funding and compliance requirements for them.
- Ability to produce project reports.
- Strong people and customer service skills.
- Ability to juggle - workloads, priorities and tasks.

**What is not essential but will help you stand out from the crowd**:

- Involvement in, or experience of, the social housing sector and/or working within a business development/project team.
- Experience/confidence in contacting customers to promote upcoming training courses.
- Experience of working within a fast-paced environment.
- You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.

**Being part of the Acis team, you’ll get**:

- Generous holiday entitlement - At least 25 days annual leave every year, plus bank holidays (pro rata)
- Enhanced pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more
- Employee recognition scheme, where we celebrate and award our Star

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