Reception and Engagement Officer

5 months ago

Gainsborough, United Kingdom Acis Group Full time

Job Advert

**Who are Acis Group?**

We began as a social landlord providing homes in West Lindsey over 25 years ago and have continue to grow to meet the needs of the customers we serve. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber, deliver education and employment services to over 5,000 people every year through our four learning hubs stretching from Gainsborough to Mablethorpe and offer wider student and accommodation services to over 1,000 students each year in partnership with Universities in Nottingham and Sheffield. We support people with different services when they need us - offering different homes that meet different needs - including ones for affordable rent, Shared Ownership, people aged 55 and over, supported housing and homes for sale. We offer everything from entry level to higher level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential through our community enterprise’s Riverside Training and CLIP. Our accommodation services for students give people a safe home away from home which offers a safe affordable room with on-site wellbeing, support and events to help them thrive.

**Your role is all about helping people see the possibilities, engaging them to sign up to our services that could help them succeed. You’re the face of the service, who’s a people person and loves interacting with people in any way.**

**This role is 34 hours a week.**

**As a Reception and Engagement officer, a typical day might include**:

- Our front facing receptionist greeting customers and learners.
- Carrying out administrative duties such as completing enrolment forms with new customers and learners
- Working with local groups, organisations, partners including universities and support services and internal teams to identify and recruit new people to our services.
- Organising and attending events to promote our services and engage new people.
- Leading and organising and coordinate events, workshops, open days, welcome days, drop-ins and activities to increase opportunities to build our customer experience, attract sign-ups and access our wider services.
- Proactively promote and market our services to ensure people know what we offer, how they can sign up and what they can expect, including management of hub based social channels and local marketing initiatives.
- Carrying out the full sign-up process, including eligibility checks, payments, enrollments and bookings, supporting them until their first day.
- Provide a clear overview of support needs as part of our warm handover to our wider teams for their continued support
- Ensuring the hub should be a welcoming safe space for everyone at all times.
- Carrying out follow up satisfaction calls, progression calls, and re-sales for our services - ensuring people are offered what we feel is appropriate to them shouting about our successes and sharing news.
- Undertake role of exams officer when required.
- Following up on enquiries, checking in to ensure satisfaction, and supporting when it is not achieved.

**What looks good to us**:

- Strong communicator with excellent customer service experience and skills
- General awareness of health and safety and building management
- Are comfortable with, and can engage with people both 1-2-1 and in groups
- Experience of organizing events and knowledge of the basics of sales and marketing techniques, or willingness to learn
- Ability to work as a team, under pressure and in a fast-paced environment
- A good understanding of the barriers faced by people, and the solutions that may be able to benefit them
- Ability to work collaboratively with others, whether in the same team or external support providers
- Good IT skills, with an eye for detail that’s second to none.
- You’re a positive, energised and enthusiastic person, with a real zest for helping others
- Engaging and supporting people is what gets you up every day
- Nothing makes you happier than seeing someone progress, knowing you helped them get there.

**...and what will help you stand out from the crowd**:

- Knowledge funded projects including European social funded projects
- Qualification in Mentoring, Advice and Guidance or similar, or a mental health qualification
- Ability to deal with challenging behaviour at times
- An understanding of the different local services available for customers
- Outcome star training undertaken
- MHFA trained
- First aid trained

**Being part of the Acis team, you’ll get**:

- Generous holiday entitlement - 25 days annual leave every year, plus bank holidays (pro rata)
- Pension contributions up to 4%
- The opportunity to undertake professional training, funded by us.
- Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz - a discount scheme giv

  • Engagement and Experience Officer

    5 months ago

    Gainsborough, United Kingdom Acis Group Full time

    Job Advert **Who are Acis Group?** We began as a social landlord providing homes in West Lindsey over 25 years ago and have continue to grow to meet the needs of the customers we serve. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber, deliver education and employment services to over 5,000 people every year...

  • Marketing Engagement Co-ordinator

    5 months ago

    Gainsborough, United Kingdom Acis Group Full time

    Job Advert **Who are Acis Group?** We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our...

  • Site Administrator

    5 months ago

    Gainsborough, United Kingdom Reflect Recruitment Group Full time

    We are recruiting for a Site Administrator for a company based between Retford and Gainsborough. Duration: 3.5 years (approximately) Hours: Monday to Thursday 8am to 5.30pm Friday 8am to 12pm Role & Responsibilities: - Report to the Site Manager and is responsible for: - Co-ordinating and completing site documentation and clerical works, liaising with...

  • Receptionist

    5 months ago

    Gainsborough, United Kingdom The Welby Group Full time

    **THE JOB** Do you love talking to people? Do you have a warm and friendly personality? Do you thrive when helping people? Is nothing too much trouble? Great, keep reading! Come and join our lovely team at our Cleveland Practice in Gainsborough and be our friendly face to provide a warm welcome to our patients. As a Medical Receptionist, we rely on you to...

  • Receptionist

    5 months ago

    Gainsborough, United Kingdom The Welby Group Full time

    **THE JOB** Do you love talking to people? Do you have a warm and friendly personality? Do you thrive when helping people? Is nothing too much trouble? Great, keep reading! Come and join our lovely team at our Cleveland Practice in Gainsborough and be our friendly face to provide a warm welcome to our patients. As a Medical Receptionist, we rely on you to...

  • Receptionist

    5 months ago

    Gainsborough, United Kingdom NHS Professionals Full time

    **Job Title**:Receptionist **Location**: Gainsborough area, Midland, DN21 **Hours**:Flexible **Pay**: £11.55 per hour Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then NHS Property Services Ltd is the place for you. **What you’ll be responsible for**: - Dealing with telephone...

  • Receptionist

    5 months ago

    Gainsborough, United Kingdom NHS Property Services Full time

    We have a fantastic opportunity for a part time receptionist to join our team based at Gainsborough Health Clinic. - Hours of Work 16 hours per week - Monday Friday no set shifts, must be flexible as this is to cover sickness and leave across the sites in Gainsborough and Lincoln. - Pay - £11.55 per hour - Training will be provided - DBS and Driving Licence...

  • Receptionist

    5 months ago

    Gainsborough, United Kingdom NHS Property Services Ltd Full time

    We have a fantastic opportunity for a part time receptionist to join our team based at Gainsborough Health Clinic. Hours of Work 16 hours per week Monday - Friday no set shifts, must be flexible as this is to cover sickness and leave across the sites in Gainsborough and Lincoln. Pay - £11.55 per hour Training will be provided DBS and Driving Licence...

  • Production Area Lead

    5 months ago

    Gainsborough, United Kingdom Clean Tech Full time

    **The Role**: Production Team Leader **Location**: Hemswell, DN21 5TU **Shift Pattern/Working Hours**: 4on 4off Days and Nights 6am - 6pm / 6pm-6am **Salary**: £32,853.13 We are the UK's largest and most technically advanced PET bottle recycling plant, we play a critical role in ensuring we continue provide environmentally friendly packaging solutions...

  • Cover Supervisor

    5 months ago

    Gainsborough, United Kingdom Now Education Full time

    Now Education are working in partnership with multiple **Secondary Schools in Gainsborough area**, and are looking for **Cover Supervisors **to join us on day-to-day, short-term or long-term basis. Whether you are an experienced Cover Supervisor or looking into starting your career in education, please get in touch to for a confidential chat. Your role...

  • Patient Administrator

    5 months ago

    Gainsborough, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

    Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user? If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our...

  • ICT Systems Project Manager

    2 weeks ago

    Gainsborough, Lincolnshire, United Kingdom Acis Group Careers Full time

    Job SummaryA new role within the Systems and Business Improvement Team at Acis Group Careers to work together to deliver and support new ICT system solutions along with continuous improvement projects and business transformation of existing ICT systems.As a key member of the team, you will champion new technologies to improve business performance and make...

  • Business Development Manager

    1 month ago

    Gainsborough, Lincolnshire, United Kingdom Pro-Found Recruitment Solutions Full time

    Business Development/Sales EngineerAn exciting opportunity has arisen for a Business Development/Sales Engineer to join our clients UK Sales team based in Gainsborough who are a World leading supplier of Filling, Sealing and Packing solutions for the food industry.Key Responsibilities:Develop and execute business growth strategies to increase sales...

  • Trainer Assessor

    5 months ago

    Gainsborough, United Kingdom Road Safety Marketing Association Full time

    **Trainer / Assessor** **Location**:Gainsborough **Salary**:£28,000. - £30,000 per annum Originally established in 1976, Road Safety Marketing Association is a specialist trade body that has played a pivotal role in the development of the road marking industry. Based in Gainsborough, Lincolnshire, they have a membership that spans the UK, Europe and...

  • Site Co-ordinator

    3 weeks ago

    Gainsborough, Lincolnshire, United Kingdom Acis Group Full time

    About the Role:The Site Co-ordinator will be responsible for ensuring the smooth operation of our centres, including cleaning and upkeep of buildings, communal areas, and grounds. They will also be responsible for promoting and marketing our services, assisting with front of house services, and providing excellent customer service.Key...

  • Service Improvement Specialist/Project Manager

    2 weeks ago

    Gainsborough, United Kingdom Acis Group Full time

    About the RoleWe are seeking a highly skilled Service Improvement Specialist/Project Manager to join our team at Acis Group. As a key member of our Systems and Business Improvement Team, you will play a crucial role in delivering and supporting new ICT system solutions, as well as driving continuous improvement projects and business transformation of...

  • Commercial Manager

    2 weeks ago

    Gainsborough, United Kingdom CV-Library Full time

    At this manufacturing giant, there is a an exciting opportunity to attract into the team a Commercial Manager who will play a pivotal role in driving profitable growth and commercial excellence across operations! This is a senior position, with the successful candidate being the backbone of commercial strategy who will implement and enhance business...

  • Cover Supervisor

    4 days ago

    Gainsborough, United Kingdom CV-Library Full time

    Vision For Education are seeking a cover supervisor Our partnering Secondary schools are seeking candidates to work as Cover Supervisors; successful candidates will have the opportunity to work on daily supply or in longer fixed term supply contracts. As a Cover Supervisor you will be responsible for leading lessons of approximately 30 pupils in the...

  • Customer Service Representative

    1 month ago

    Gainsborough, Lincolnshire, United Kingdom Wiltshire Farm Foods Full time

    Job Title: Customer Service AdvisorAbout the RoleWe are seeking a highly organized and efficient Customer Service Advisor to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, primarily elderly individuals who rely on our office teams to take their orders over the phone or...

  • Customer Service Administrator

    5 months ago

    Gainsborough, United Kingdom Clean Tech Full time

    **The Role**: Customer Service Administrator **Location**: Hemswell, DN21 5TU **Shift Pattern/Working Hours**: Monday - Friday 8.30am - 5pm **Salary**: £28802 We are the UK's largest and most technically advanced PET bottle recycling plant, we play a critical role in ensuring we continue provide environmentally friendly packaging solutions to our...