Customer Service Administrator

2 weeks ago


Gainsborough, United Kingdom Clean Tech Full time

**The Role**: Customer Service Administrator

**Location**: Hemswell, DN21 5TU

**Shift Pattern/Working Hours**: Monday - Friday 8.30am - 5pm

**Salary**: £28802

We are the UK's largest and most technically advanced PET bottle recycling plant, we play a critical role in ensuring we continue provide environmentally friendly packaging solutions to our customers. We are currently seeking to recruit a Customer Service Administrator to join our large, successful dynamic site in Hemswell.

With ambitious growth plans, we are continually investing in our facilities and our people, with opportunities to develop and build your career with us.

**What’s in it for you?**
- Generous annual leave entitlement
- £500 incentive payment paid at 12 weeks of employment
- Yearly bonus
- A safe dynamic working environment
- Training and development opportunities from day one
- Opportunity to earn an additional £500 through referring friends and family (T&Cs apply)

**Purpose of the role**:
Ensure all customer requirements are met by adding all orders to system and looking after all outbound documentation along with dealing with customer queries and samples.

**Key Responsibilities**:

- Add orders to SAP on receipt of internal POs from the Sales Team
- Booking meeting rooms and pool car
- Supporting customer service team with ad hoc administrative tasks
- Answering the phone and responding to enquires as part of the Customer Services team
- General support and cover within Customer Services, Sales team and in/out bound planner as and when required
- Own the Immediate acknowledgment of customer queries
- Resolve customer invoicing enquires to prevent delay of payment within 48hrs.
- Request, package and send out samples to customers as requested by sales team.
- Ensure that all paperwork/photos are completed when the container/artic has been loaded
- Update and circulate the Forecasts ensuring that information is accurate, liaising with the Sale Manager regularly to include new opportunities - 3 months rolling
- Circulate daily the ‘loads out’ report of the next day’s deliveries
- Update and circulate the OTIF report every Monday to include explanations of anything not achieved to the customer requirements
- Seek opportunities to dispatch stock as soon as it is available
- Raise all Skip POs and ensure these are adequate to site requirements
- Raise paperwork required for the loads eg. Annex VII, customer specific docs
- Ensure Annex log is up to date
- Double check all information is correct (container number/seal number) after loading
- Request, verify and confirm Bills of Lading, request telex release or originals
- Ensuring Customers have signed the latest Material Data Sheets
- Visitor Procedure including organising PPE, Lunches and Taxi’s
- Booking meeting rooms and pool car
- Making Travel arrangements for associates
- Booking inbound and outbound loads
- Circulating inbound and outbound schedule to haulier

**Key Attributes required to succeed in the role**:

- IT literate - fully versed in MS Office
- Good verbal and numerate skills
- Excellent communication and presentation skills
- Proactive: can deliver timely interventions to drive improvement
- Ability to engage effectively with all departments both internal and external
- Able to work under pressure and deliver results to a defined deadline
- Customer service experience

**Qualifications**:

- SAP - preferred but not essential
- 1 year’s administrative experience

**Job Types**: Full-time, Permanent

Pay: £28,802.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Signing bonus
- Yearly bonus

Reference ID: CTUK26



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