Customer Service Advisor
4 months ago
Overview
The Role and Team
This role is working 15 hours per week, any 2 in 6 days
The role of our Customer Services Advisor is critical to the success of our business.
Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.
The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.
The role involves the taking of customer orders and also the making of outbound courtesy calls.
These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.
Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to be able to deliver to our customers each week.
The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.
Who We Are
Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years.
Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.
We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more
£11.45 per hour + bonus + benefits
Responsibilities
Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects. To support drivers with route planning for the next days’ delivery rounds. To ensure each customer is provided with “exemplary” service on each telephone call or contact. To update customer records and liaise with customer relatives as required. To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary. Prepare promotional literature as required and communicate details of new products or promotions to customers. To search, provide and continually look for new business opportunities. To share best practices with colleagues in an effort to continuously improve our service proposition. To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.
Qualifications/Personal Qualities
Essential:
Experience of a customer service role Confident using a Personal computer to manage and process orders Confident telephone manner Able to pay attention to detail and be accurate in your work Numerate and good written English; GCSE Maths & English standard or equivalent Able to work to deadlinesDesirable:
Have worked in the elderly/care market Experience of working in a team environment Full UK Driving LicencePersonal Qualities:
As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers. To take an active interest in getting to know every customer and become a trusted friend. A good listener, you’ll be able to treat every customer as an individual. To have a very clear telephone voice where you can adapt your style to meet the needs of every customer. Ability to communicate and relate to people at all levels. Ability to work under own initiative, plan own day, manage own time. To act as a link for drivers and customers if any problems arise during a delivery round. To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers. To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition. Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.
Options
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Software Powered by iCIMS
-
Customer Service Advisor
3 months ago
Gainsborough, United Kingdom North Lincolnshire Council Full timeWe need people with excellent customer care, strong IT skills and an interest in reading who want to work with a diverse customer base. Do you like meeting people and would like a job where you can make a real difference to customer service? If so you could be just the person we are looking for. We currently have a Customer Service Advisor vacancy and are...
-
Customer Service Advisor
3 months ago
Gainsborough, United Kingdom Parkacre Full timeAt Parkacre, our goal is to shape the future of nutraceuticals with market leading innovation, quality & collaborative partnerships. As award winning industry leaders in the field of full-service nutraceutical supply, the company specialises in manufacturing the highest quality vitamin and supplement products for many of the world’s leading brands. As...
-
Customer Service Advisor
4 months ago
Gainsborough, United Kingdom Parkacre Full timeAt Parkacre, our goal is to shape the future of nutraceuticals with market leading innovation, quality & collaborative partnerships. As award winning industry leaders in the field of full-service nutraceutical supply, the company specialises in manufacturing the highest quality vitamin and supplement products for many of the world’s leading brands. As...
-
Customer Service Advisor
4 months ago
Gainsborough, United Kingdom Parkacre Full timeAt Parkacre, our goal is to shape the future of nutraceuticals with market leading innovation, quality & collaborative partnerships. As award winning industry leaders in the field of full-service nutraceutical supply, the company specialises in manufacturing the highest quality vitamin and supplement products for many of the world’s leading brands. As...
-
Customer Service Advisor
3 days ago
Gainsborough, United Kingdom Apetito Limited Full timeOverviewThe Role and TeamThis role is working 15 hours per week, any 2 in 6 days including bank holidaysThe role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.The defining characteristics of our...
-
Customer Service Advisor
2 weeks ago
Gainsborough, United Kingdom Apetito Full timeOverview The Role and Team This role is working 15 hours per week, any 2 in 6 days including bank holidays The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of...
-
Customer Service Advisor
1 week ago
Gainsborough, United Kingdom Apetito Limited Full timeOverviewThe Role and TeamThis role is working 15 hours per week, any 2 in 6 days including bank holidaysThe role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.The defining characteristics of our...
-
Customer Service Advisor
2 weeks ago
Gainsborough, United Kingdom APETITO Full timeOverview The Role and Team This role is working 15 hours per week, any 2 in 6 days including bank holidays The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of...
-
Customer Services Advisor
3 months ago
Gainsborough, United Kingdom Acis Group Full timeJob Advert **Who are Acis?** We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to...
-
Customer Advisor
4 months ago
Gainsborough, United Kingdom The Storage Team Full time**Job description** **Customer Sales Advisor Position, 30 hours Gainsborough (Maternity Cover)** Undergoing rapid expansion from 12 up to 20+ stores in the next 3 years - now is the time to join a growing company in a thriving industry. The Storage Team offer top quality self-storage, business space, office space, virtual addresses and much more. We are...
-
Customer Advisor
4 months ago
Gainsborough, United Kingdom The Storage Team Full time**Job description** **Customer Sales Advisor Position, 20 hours Gainsborough - maternity cover** Undergoing rapid expansion from 12 up to 20+ stores in the next 3 years - now is the time to join a growing company in a thriving industry. The Storage Team offer top quality self-storage, business space, office space, virtual addresses and much more. We are...
-
Customer Service Advisor Vacancy in Gainsborough
4 months ago
Gainsborough, United Kingdom Eden Tyres & Servicing Full timePosition: Customer Service Advisor Location: Eden Tyres & Servicing in Gainsborough - £11.44 - £12.20 per hour. - Loyalty bonus. - Monday to Friday 30 - 40 hours per week negotiable. - Saturday availability if possible. **Benefits** - No working on Sunday’s or Bank Holidays. - Healthcare allowance. - Workplace pension. - In-house management training...
-
Customer Service Representative
4 days ago
Gainsborough, Lincolnshire, United Kingdom Wiltshire Farm Foods Full timeJob Title: Customer Service AdvisorWe are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Wiltshire Farm Foods. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Take...
-
Customer Service Representative
4 days ago
Gainsborough, Lincolnshire, United Kingdom Wiltshire Farm Foods Full timeJob Title: Customer Service AdvisorWe are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Wiltshire Farm Foods. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Take...
-
Customer Service Representative
3 weeks ago
Gainsborough, Lincolnshire, United Kingdom Sainsbury's Full time**About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As the face of our business, you will be responsible for delivering exceptional customer service and providing a seamless shopping experience for our customers.**Key Responsibilities**Provide excellent customer service on tills and...
-
Customer Service Representative
3 weeks ago
Gainsborough, Lincolnshire, United Kingdom Sainsbury's Full time**About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As the face of our business, you will be responsible for delivering exceptional customer service and providing a seamless shopping experience for our customers.**Key Responsibilities**Provide excellent customer service on tills and...
-
Customer Service Representative
1 week ago
Gainsborough, Lincolnshire, United Kingdom Apetito Limited Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Wiltshire Farm Foods, part of the apetito group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our elderly customers, taking orders over the phone or via the internet, and making outbound...
-
Customer Service Representative
1 week ago
Gainsborough, Lincolnshire, United Kingdom Apetito Limited Full timeAbout the RoleWe are seeking a highly skilled and empathetic Customer Service Advisor to join our team at Wiltshire Farm Foods, part of the apetito group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our elderly customers, taking orders over the phone or via the internet, and making outbound...
-
Customer Service Representative
2 weeks ago
Gainsborough, Lincolnshire, United Kingdom Wiltshire Farm Foods Full timeAbout the RoleWe are seeking a highly organized and empathetic Customer Service Advisor to join our team at Wiltshire Farm Foods. As a key member of our office team, you will play a critical role in delivering exceptional customer service to our predominantly elderly customer base.Key ResponsibilitiesTake telephone and internet orders, ensuring accurate and...
-
Customer Service Representative
2 weeks ago
Gainsborough, Lincolnshire, United Kingdom Wiltshire Farm Foods Full timeAbout the RoleWe are seeking a highly organized and empathetic Customer Service Advisor to join our team at Wiltshire Farm Foods. As a key member of our office team, you will play a critical role in delivering exceptional customer service to our predominantly elderly customer base.Key ResponsibilitiesTake telephone and internet orders, ensuring accurate and...
