Customer Experience Specialist

2 weeks ago


Brighton, United Kingdom Unity Technologies Full time

**The opportunity**

The Customer Experience Team is the first point of contact for Unity users who need help and guidance. As a Customer Experience Specialist, you will be key in supporting our global users with their non technical questions, focusing on services related to the Unity Asset Store.

As a member of the team, you will be responsible for answering complex service requests and live chats, alongside article creation for our Self Serve offering. This requires the need for deep product knowledge, enhanced problem solving capabilities and an understanding of backend system use.

As well as supporting customers in an empathetic manner, we work closely with other Unity teams including Customer Experience Advisors, product functions, and internal developers to proactively provide feedback and resolve issues, whilst putting our users first.

Training in our service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment.

Our Team places importance on kindness and inclusion as our central values.

**What you'll be doing**
- Writing and maintaining articles for our Knowledge Base to enables our users to self-serve
- Maintaining a high standard of quality to ensure customer satisfaction and efficiency in resolution time
- Be the voice of our customers Work with internal stakeholders to improve product offerings through identifying and providing feedback customer pain points

**What we're looking for**
- Experience in a front line customer service role, where understanding of technical terminologies and product features was necessary
- Excellent written and spoken English
- A love of learning, as we work in a fast-paced environment with lots of changes

**You might also have**
- Understanding of IT system fundamentals and networking terminologies
- Familiarity with 3D Model software - eg. Autodesk Maya, Revit

**Life at Unity**

Unity (NYSE: U) is the world's leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world's most powerful digital content is created. Specifically, Unity's platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
- Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out _this form_ to let us know._
- Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity._

LI-GB1, #MID



  • Brighton, United Kingdom MPB Full time

    We are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro. MPB has always been committed to making...


  • Brighton, United Kingdom MPB Full time

    Are you a creative problem solver? MPB is the leading platform for buying and selling used photography and videography equipment around the world. This is a fully remote position but you will be required to attend the Brighton office once every 8/9 weeks for team days. **Why should you work in MPB’s customer experience team?** You will be joining a...


  • Brighton, United Kingdom Cushman & Wakefield Full time

    **Job Title** Customer Experience Associate **Job Description Summary** Cushman and Wakefield are looking for an experienced individual to join the team in Bristol as a Customer Experience Associate. The purpose of this role is to provide a customer-centric experience for the site occupants within their assigned responsibilities, whilst delivering a range...


  • Brighton, United Kingdom POD Massage Full time

    **Company Background** POD Massage is a fun, innovative customer-centric business offering affordable and convenient massage therapies using world leading massage chair technology paired with mind-elevating meditation audio, designed to transform the health and happiness of our customers. **Role Summary** We are hiring a part-time Customer Service...


  • Brighton, United Kingdom Motorway Full time

    **About Motorway** Motorway, the UK’s fastest-growing used car marketplace, is seeking a talented Customer Sales Specialist to join our Brighton team. The role is ideal for talented phone-based Call Centre Executives, or those already experienced in customer service over the phone. This is not a cold calling job - you’ll be dealing with motivated car...


  • Brighton, United Kingdom Hays Specialist Recruitment Limited Full time

    A global insurance company is looking for a Customer Service Assistant to join the team on a temp contract! About the role To assist the Customer Service team with Identity checks for new customers. This will involve writing out to customers or telephoning them asking them to send in identity documents to meet anti Money Laundering requirements. Other...


  • Brighton, United Kingdom Tide Recruitment Full time

    VAT and Compliance Specialist Full time Permanent Brighton £25,000 to £30,000 per annum (dependent on experience) Our client is a provider of global VAT management services to businesses across various industries. They help their clients manage their worldwide compliance and cost burden with respect to VAT and similar taxes. Their services include...


  • Brighton, United Kingdom Advantage Resourcing Full time

    Job Title: Microsoft Dynamics Lead Specialist Location: Brighton (Hybrid) Permanent **Salary**: Negotiable Advantage Resourcing are working in partnership with a public sector organisation who are seeking a Microsoft Dynamics Lead specialist who can offer experience with supporting and maintaining the business-critical Microsoft Dynamics 365 system and...

  • Product Specialist

    2 weeks ago


    Brighton, United Kingdom MPB Full time

    MPB is the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. We have offices in Brighton, Brooklyn and Berlin and we are rapidly growing in all markets. As we continue to grow, we’re expanding our Product Specialist team. This team...


  • Brighton, United Kingdom Clearline Recruitmentment Ltd Full time

    **Job Title**: Quality Assurance Specialist **Location**:Brighton **Salary**:£25,000 per annum base + £1,800 bonus **Full Time**:Monday - Friday, 9am - 5.30pm - Hybrid with 2 days in the office and 3 from home **Responsibilities** Your role will be to conduct Quality Assurance activity, including call and case monitoring, to mitigate the risk of...


  • Brighton, United Kingdom OutOfOffice.com Full time

    At Out Of Office, we firmly believe in travel for all, regardless of who you love. Our passion for global adventure is matched only by our deep commitment to delivering exceptional five-star service. Everything we do is customised and designed. especially for our valued customers, based on their exact personal requirements. Each member of our team is widely...


  • Brighton, United Kingdom Hays Specialist Recruitment Limited Full time

    **Hays Recruitment** **Recruiter (180 Recruitment Consultant)** - £25,590 OTE for first 6-9 months, then rising to £30,625 OTE after first promotion - Industry leading training throughout your career - Fast track promotions **About Hays** At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for...


  • Brighton, United Kingdom Sussex Community NHS Foundation Trust Full time

    Would you like to work in an established team specialising in falls and fracture prevention? Are you enthusiastic, dynamic, and committed to your own development and that of the service you work in? The Falls Service in Brighton and Hove are looking to recruit a part-time Falls Specialist Practitioner to join the team of Falls Specialist Practitioners,...


  • Brighton, United Kingdom OutOfOffice.com Full time

    The role of Senior Travel Sales Specialist consists of; - Achieve high levels of client service at all times to encourage repeat business - Develop a deep knowledge and understanding of destinations, the product and the best venues and experiences Identify potential new business from old leads - Use initiative to up-sell and cross-sell other products to the...


  • Brighton, United Kingdom Sussex Community NHS Foundation Trust Full time

    There is an exciting opportunity for a 1 WTE Band 6 Speech and Language Therapist to join our friendly team based at Brighton General Hospital. You will be part of a large dynamic team and have opportunities to develop your clinical skills with support from both specialist and advanced practitioners. We have some flexibility to adapt the role to a Band 5 -...

  • Diabetes Specialist Nurse

    Found in: Talent UK C2 - 2 weeks ago


    Brighton, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary An exciting opportunity has arisen for a motivated Nurse to join our dynamic, forward thinking diabetes team. Supported by the Senior Diabetes Specialist Nurses and Diabetes Nurse Consultant, you will be working with the wider diabetes multidisciplinary team to provide specialist diabetes support, advice and education for patients with...


  • Brighton, United Kingdom Page Personnel Full time

    Immediately Available - Good communication skills **About Our Client**: Our client is based in Brighton and in the Public Sector and Government & looking to bring on a Customer Coordinator on a 9 month Fixed Term Contract. As a Customer Coordinator your responsibilities will include: - Coordinate with various departments to ensure a unified approach to...


  • Brighton, United Kingdom Page Personnel - UK Full time

    Immediately Available - Good communication skills **About Our Client**: Our client is based in Brighton and in the Public Sector and Government & looking to bring on a Customer Coordinator on a 9 month Fixed Term Contract. As a Customer Coordinator your responsibilities will include: - Coordinate with various departments to ensure a unified approach to...


  • Brighton, United Kingdom University Hospitals Sussex NHS Foundation Trust 279 Full time

    The Sussex Bowel Cancer Screening Programme is looking for an experienced Registered Nurse to join our team as a Specialist Screening Practitioner. So if you are a RN with either Endoscopy, Colorectal or Gastroenterology experience and have an interest in screening and health management/improvement please apply. The Programme team supports patients through...


  • Brighton, United Kingdom Manpower Full time

    **Salary**:£15.38 per hour - **Location**:Brighton - **Duration**:Temporary, 12 months (maternity cover) - **Hours**:35 hours per week, Monday to Friday 8am - 4pm Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you! **The Role** In this role you'll be...