Customer Experience Associate
3 weeks ago
**Job Title**
Customer Experience Associate
**Job Description Summary**
Cushman and Wakefield are looking for an experienced individual to join the team in Bristol as a Customer Experience Associate.
The purpose of this role is to provide a customer-centric experience for the site occupants within their assigned responsibilities, whilst delivering a range of workplace services including concierge, reception, event management, mailroom, vendors management, consumables, and access pass management.
This role is pivotal as it not only represents the face of the client but also Cushman & Wakefield.
**Main responsibilities**:
- Meet and greet visitors proactively, offering and delivering welcome drinks with a professional greeting
- Answer the phone with a professional greeting
- Proactively develop and manage Client relationships in ensuring that excellent customer experience is achieved
- Issue and collection of access passes for employees and visitors using the agreed registration system
- Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation
- Provide content for the office newsletter and provide information relating to the Concierge space to inform employees
- Ensure Concierge Desk coverage is in line with office operating hours agreed roster
- Log tenancy and workplace related issues promptly via the agreed process and system
- Ensure Facility Management service deliverables are met as per agreed KPI’s
- Undertake daily floor inspections. Look for site improvement initiatives.
- Assist with building tours and provide support with specialized room set-up/pack downs including the engagement of additional workplace support as required
- Assist employees to access guidelines and procedures relating to the use of meeting room technology and, assist with presentation set ups including connecting laptops, video and audio conferences using your basic understanding of in room technology as required
This is a fantastic opportunity to further your customer experience skills, and work for an industry leading company, within a supportive environment.
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