Customer Experience Advisor Customer Experience · Brighton · Fully Remote

2 weeks ago

Brighton East Sussex, United Kingdom Mpb Europe Limited Full time

We are MPB, the world’s largest online platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

MPB has always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future. We recirculate more than 500,000 items of used kit every year, extending the life and creative potential of photo and video equipment for creators around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service. Every piece of kit is inspected carefully by our product specialists and comes with a six-month warranty to give our customers peace of mind that buying used doesn’t mean sacrificing reliability.

MPB is supported by several world class investors, including Vitruvian Partners from London and Acton Partners from Munich. As a growth business, MPB has been listed several times in both The Sunday Times Tech Track 100 and the FT1000 list of the Europe’s fastest growing businesses.

You’ll be working in a highly collaborative, cross-functional environment that includes local and global teams. We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

The Opportunity

Are you a creative problem solver?

We are growing our customer experience department and are looking for enthusiastic customer experience professionals to support our customers via live chat, email and phone.

MPB is the leading platform for buying and selling used photography and videography equipment around the world.

This is a fully remote position but you will be required to attend the Brighton office once every 8/9 weeks for team days.

Why should you work in MPB’s customer experience team?

You will be joining a progressive department who are focused on problem solving, building relationships with customers, and providing an exceptional customer experience. We are international, vibrant, creative, and constantly learning.

Your role will be blended and you will be supporting customers via live chat (30%), email (50%) and over the phone (20%). We proactively support customers with industry leading self-service, but when they do want that human touch you can take ownership and provide exceptional technical support - so that you both get the satisfaction you need

You will also have the opportunity to progress your career within customer experience. Whether you want to develop into a team lead or if your interests diversify across other areas of customer experience - you will have the opportunity to develop yourself and your career.

Working with market leading SAAS tools, you will speak to a diverse range of people across countries and cultures.

Skills you’ll need

  • Strong communication skills and a caring attitude
  • Some previous experience in a customer support/service/experience role
  • Fluent English skills - verbal and written
  • Problem solving abilities
  • Customer first mindset
  • Willingness to learn and develop

Even better if you

  • Have an interest in photography or videography (is highly beneficial).
  • Have any other language skills - verbal and written

Benefits

  • 25 days annual leave + bank holidays
  • 4% employer contributory pension scheme
  • Private healthcare
  • Flexible hybrid working options (minimum 2 days in the office)
  • Access to EAP with a range of employee discounts
  • Buzzing social calendar
  • Dog friendly workplace.
  • Bespoke Learning Management System - the MPB 'Learning Lab' with access to thousands of free courses to upskill in any areas you'd like; whether personally or professionally.
  • 2 volunteer days for charity which aligns with MPB values

.

Salary: £24,000 per annum

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