Weekend Customer Service Centre Advisor

2 weeks ago

Brighton East Sussex, United Kingdom AWD online Full time

Customer Service Advisor / Spanish Speaker who is fluent in oral and written Spanish and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in Brighton, East Sussex.
Brighton or Remote Based (You can be based anywhere in the UK)
If Brighton based, you would work from the office in the centre of the city.
The company is based in a beautiful, modern office, and some of their benefits include onsite café and bar, Cake Wednesdays, free drinks on Fridays, onsite showers and many more
JOB TYPE: Full-Time, 1 Year Fixed Term Contract
WORKING HOURS: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays)
Candidates MUST have fluent Spanish and English communication skills (both oral and written)
You must also be happy working shifts.
We have a fantastic new job opportunity for a Customer Service Advisor who is fluent in oral and written Spanish and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office.
Working as the Customer Service Advisor you will provide excellent standard of service to customers through email, phones, and web chat interactions.
As the Customer Service Advisor you will be resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
Your duties as the Customer Service Advisor include:
• Providing excellent standard of service to customers through email, phones and web chat interactions communicating in Spanish
• Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required
• Resolving product or service problems by clarifying the customer's complaint; Escalating regulatory issues to the Compliance Team
• Providing guidance to and mentoring junior members of the team
• Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required
• Complying with Company’s policies and procedures at all times, to improve service provided
• Displaying a high level of attention to detail whilst recording and updating account information
• Monitoring website for errors and testing website after systems updates and new product launches
• Playing an active part in enhancing quality results and performance of the team
• Recommending potential products or services to management by collecting customer information and analysing customer needs
• Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
Excellent verbal and written communication skills in Spanish and English
• Faultless telephone manner
• Customer focus and commitment to service excellence
• Strong IT skills including good working knowledge of Microsoft Outlook
Knowledge of online gaming and betting industry
• Full-Time, Contract Customer Services / Contact Centre / Call Centre Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online |

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