Customer Service Advisor

2 weeks ago


Brighton, United Kingdom Page Personnel Finance Full time

Based in Brighton, hybrid role. Taking inbound and outbound calls delivering good customer service.

**Client Details**

Our client based in Brighton, works in the Insurance sector are looking for a Customer Service Advisor.

**Description**

**As a Hybrid Customer Service Advisor the responsibilities are-**
- Deliver outstanding customer service at all times
- Inbound and outbound queries for both Customer Service and dedicated Agent support line and follow through with any subsequent actions
- Provide comprehensive service, explain products & service benefits.
- Liaison with other internal departments on behalf of customers where appropriate
- Responsible for complying with caller Data Protection checks.
- Handle all initial claims requests with professionalism and empathy
- Outbound and inbound call handling from customers wishing to cancel their policies
- Use knowledge of the products to establish reasons for cancellation and offer alternative solutions
- Respond to customer objections and demonstrate excellent problem solving skills

**Profile**
- Ability to empathise and adapt personal style to diverse customer needs
- Articulate, excellent verbal and written communication skills
- Attention to detail
- A team player, with ability to use initiative
- Ability to work within strict deadlines
- Enthusiastic and motivated
- Numerate
- Customer service experience
- Experience of using a strong customer focus, with passion for ensuring the customer receives the right support and solutions

**Job Offer**

**Whats on offer -**
- Hybrid working
- Salary £20-23,000
- Weekends off
- Great company benefits - 31 days holiday, pension, life assurance, income protection, private medical insurance and much more.



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