Dutch Speaking Customer Service Advisor

3 weeks ago


Brighton, United Kingdom Manpower Full time

**Dutch Speaking**

**Customer Service Advisor**
- **Salary**:£12.09 per hour
- **Location**:Remote Based (UK only)
- **Hours**:35 hours per week: Mon - Fri 8am - 4pm

Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you

**The role**:
Provide excellent levels of customer service to the company's Dutch speaking Merchants as well as providing internal support. You will be supporting a range of services by swiftly and accurately responding to phone calls from our customers, making it easyto do business with the company, while solving customer issues and celebrating their value.

**You will be responsible for**:

- Delivering outstanding service in every interaction and leaving a lasting positive impression by utilising the company Customer First servicing ethos
- Respond quickly and accurately to Merchant customer questions and issues via phone and cases
- Own issues to the point of resolution
- Offer Merchant customers unique solutions
- Managing a workflow in line with departmental and individual goals and to departmental quality standards
- We do what's right - With a curious mind to always do better you will suggest new ways to improve processes and customer care
- This role has a nice balance of both customer service and back office duties, you will be taking on around 7 calls a day (dependent on work load) and the rest will be case work

**In your role you must be**:

- Fluent in Dutch and English - written and verbal
- Ability to work in a fast-paced metric driven environment with proficient multi-tasking skills
- Confident in your approach
- Motivated and committed to serve customers - offering an outstanding customer experience is your key driver
- Have excellent verbal & written communication skills together with active listening skills
- Reliable - your team members can count upon you
- Pro-actively seeks opportunities for improvement
- Solution orientated
- Being Flexible in supporting other teams where there is demand



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