Customer Service Specialist

2 weeks ago


Brighton, United Kingdom POD Massage Full time

**Company Background**

POD Massage is a fun, innovative customer-centric business offering affordable and convenient massage therapies using world leading massage chair technology paired with mind-elevating meditation audio, designed to transform the health and happiness of our customers.

**Role Summary**

We are hiring a part-time Customer Service Specialist to work 16 hours a week over 2 days in our Brighton studio, located in the vibrant South Lanes. To be successful in this role, you should be highly organised and be able to manage clients with grace, even during peak demand. Ultimately, you will help attract new clients, facilitate their retention, and boost our reputation by building friendly, trusting relationships.

**Responsibilities**
- Warmly greeting clients, making them feel at ease and helping to answer any queries
- Helping first time customers complete the relevant forms highlighting reasons that a POD massage may not be suitable
- Processing credit card transactions, including refunds as required (POD is a cashless business) and issuing receipts
- Welcome walk-in customers, answer questions about services, and schedule appointments based on availability
- Manage a customers POD experience - this includes setting up customers on their first massage chair therapy, monitoring clients during their experience, making required adjustments, and offering them water after their session
- Encouraging feedback, and promoting refer-a-friend, and other POD offers
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate, eg self-heating eye masks, POD Packages and Gift vouchers
- Update client records with contact details and appointment notes
- Maintain the studio - During quiet periods, systematically clean the studio space and keep a tidy reception area
- Inform the Management Team of any issues including stock replenishment

**Pay**

The position pays £12/hr. To reward our staff, POD offers a £1 bonus for every massage appointment completed during the shift. OTE c.£12k/annum.

**Working hours and days**

**Job Perks**

Unlimited access to our massage chairs before and after each shift. Our work environment is relaxed and our ethos to allow the personality of staff to shine through.

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: £12.00 per hour

**Benefits**:

- Health & wellbeing programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Work Location: In person

Application deadline: 05/07/2023
Expected start date: 17/07/2023



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