![ServiceTec Airport Services International Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
We currently have an exciting opportunity for a Customer Service Representative to join our small and friendly team for an immediate start.
**Locations and the role**:
The job is predominantly based at our UK Headquarters in the centre of Letchworth Garden City, in an historic building with excellent facilities and just a short walk from both the train station and town centre, there is also the opportunity to work some shifts from your home address.
You will be part of our small Customer Service Desk team providing telephone support to our Airport and Airline customers, allocating work to our engineers, recording data, updating and monitoring systems, updating and maintaining regular reporting using Microsoft Excel and assisting with basic internal IT issues.
**Working hours**:
You would be required to work on a shift pattern, covering 7 days per week, 365 days per year, including weekends and Bank Holidays between the hours of 5am and 8pm. The current rotating shift pattern is 5 days on and 3 days off, consisting of 2 early shifts (5am - 2:15pm), 1 middle shift (6am -3:15pm) and 2 late shifts (10:45am - 8:00pm). Any of the weekend and early shifts can be based from your home address once you have been trained, but the office is available to work from should you desire. The middle and late shifts are based from the office. This is a Hybrid working scheme, and is flexible dependent upon business requirements.
**Specific Requirements**:
**Benefits**:
- Starting salary of **£20,500**, increasing to **£21,500** after 6 month probationary period.
- 4 x basic salary life assurance.
- Overtime.
- 29 days annual leave.
- Company Pension.
**About us**:
ServiceTec specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Norway and Germany. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.
**Job Types**: Full-time, Permanent
**Salary**: £20,500.00-£21,500.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Weekend availability
Application question(s):
- Are you happy to work the shift pattern advertised?
- What are your salary expectations?
- Do you have your own transport or live within walking/cycling distance of Spirella Building, Letchworth?
- Would you be happy to work from both your home and the office?
- What is your availability to start?
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