Quality Lead
4 days ago
**ABOUT US**
Communisis is a UK leading provider of personalised customer communication services that specialises in helping clients communicate with their customers more effectively and more profitably in fast-changing markets.
Our Communisis site in Newcastle, provides storage, stock management, fulfilment (pick and pack) and distribution services from our 129,000 sq.ft. capacity warehouse in Cramlington. Managing a wealth of different activity, including operational print, marketing literature, POS, promotional items, merchandise, apparel, packaging and bespoke materials.
We offer real-time stock management capability, either customer consigned or communisis owned inventory, via our intelligent warehouse management system (WMS), which is linked to an online ordering platform for facilitating end-user stock ordering or call off procedures.
**THE ROLE**
It is the role of the Quality Lead to ensure that the appropriate governance is in place for processes that are undertaken within Campaign Fulfilment and our Business Management System.
The Quality Manager would be the link with our onsite and offsite teams, reviewing and improving processes to deliver an excellent customer experience. This is an interesting role and a great opportunity to utilize or develop your skills in processes and efficiencies / value add activities
The role would be mostly based onsite at our warehouse/offices in Cramlington, with the option to work from home at least 1 day a week. This is a 12 month fixed term contract role.
Other **benefits** include a car allowance, some flexibility with start/finish times, 25 days holiday plus public holidays, Invitation to join our award winning defined contribution pension scheme, BUPA Health Cash Plan and use of our BUPA Employee Assistance Programme. #SELECT pulls together a range of benefits from Travel Insurance to Healthcare Cash Plans and Gym Membership - we have something for everyone.
**KEY RESPONSIBILITIES**
- Build and support implementation of the service improvement plan to improve E2E Process and Procedures.
- Provide insights to develop Performance Improvement Plans for the CS Team.
- Build and support implementation of incident management and management of non-conformances.
- Driving Culture of CI and root cause analysis.
- Build cross site / cross department communications.
- Assist in implementing metrics and KPI’s to measure service delivery performance and productivity.
Deliverables:
- SQCDP KPIs monitored and actioned.
- Service Improvement plan monitored and actioned.
- Cost to service reduced by removal of non-value added tasks.
- Business requirements documented and cost savings identified for Tech Transformation.
- Future state Organisational Structure with clear roles and responsibilities identified.
**WHAT YOU'LL BRING**
- Minimum of 2-3 years’ experience in a quality biased role driving change and continuous improvements
- Experience reviewing processes and efficiencies / value add activities
- Worked in a warehouse or similar environment.
- Experience using lean six sigma tools to drive improvements.
- Knowledge of root cause analysis
- Experience of implementing and maintaining a 9001 Quality standard.
- Excellent communication skills, people management skills and effectively manage relationships are all essential.
- Good leadership skills are essential together with passion and tenacity to influence colleagues at all levels to drive cultural change.
- Assertive, able to drive change
- Strong Coaching and Listening skills
Job Reference: CM02142
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