Quality Services

4 days ago


Remote, United Kingdom huumun Full time

**Quality Services - Tester & Admin**

**Location: Remote**

**Salary: Competitive**

A fantastic opportunity to join our digital transformation business and to help transform life science brands for healthcare professionals and the patients they serve. You will be working with our project teams to ensure that the quality of our products and services conforms to our high company standards and meets our customers’ expectations.

**The benefits of being huumun**

As well as getting to work with a team of impressive, professional, and friendly colleagues, you’ll make a key difference to our rapidly expanding client base. You will also benefit from:

- Competitive salaries with an annual bonus, company pension scheme and health insurance.
- 25 days’ annual leave - plus an extra day off on your birthday - on top of your local public holidays.
- Having all the kit you need to make hybrid/homeworking as seamless as possible.

**What’s involved?**

Quality Assurance Testing
- Execute manual testing and manage automated testing across multiple hardware, software & environments.
- Proofreading.
- Develop and coordinate test plans for both huumun products and client solutions.
- Manage testing software scripts, where automated testing and crowdsourced testing has been introduced.
- Assist with the introduction, development and maintenance of analysis and testing processes.
- Create test strategies and plans.
- Investigate new tools and technologies to streamline processes.

Service Desk
- Monitor, triage, and delegate internal and external requests through to resolution.
- Provide post-implementation support for all deliverables.
- Produce product documentation including release documentation, product manuals and help text.
- Set up/update/decommission of internal JIRA projects.
- Production of burn reports.

Project Support
- CMS content entry across multiple CMS platforms.
- Job bagging, user guide creation and project documentation.
- Promomats support (uploading annotated job bags and anchoring references for medical review).

Release Management
- Coordinating releases internally and externally, including resource bookings.
- Managing and reporting releases and creating release notes.

Monitoring
- Manage uptime monitoring systems and update monitoring documentation.
- Manage transaction checks.
- Downtime investigation and reporting, and incident management.

Relationship Management
- Articulate often complex bugs.
- Respond to internal and external information requests.

Managed Services
- Asset management (e.g., documenting huumun assets and assigning equipment to users).
- Provide technical support to users.
- Security and compliance audits and reporting.
- Supplier and account management.

Training and Development
- Identify with line manager and action own training and development needs.
- Maintain knowledge of company portfolio and ensure technical knowledge is up to date.

**All about you**

Essential
- QA/Testing experience.
- Basic computer skills.
- Experience working within a team.
- Excellent communication skills and ability to manage workload under tight deadlines.
- Proven track record of test planning, execution, and techniques.

Desirable
- ISTQB Foundation qualification.
- ITIL Foundation.
- Release and asset management experience.
- JIRA experience.
- Basic knowledge of coding language.
- Experience using MS Teams, Octopus, and CMS (AEM, Umbraco, Magnolia, Wordpress, Sitecore).

**All about us**

huumun is a digital transformation business. Our work makes high science mean more to the people it touches. We create engaging digital experiences for leading pharma and medical sector clients worldwide. Our team combines digital tech, data science and creative skills. And together we transform life science brands for healthcare professionals and the patients they serve.

**huumun: just knowing makes it feel better**

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