Personal Shopping Coordinator

2 days ago

Bicester, United Kingdom blueskies Full time

**Personal Shopping Coordinator - Oxfordshire - £25,000 + benefits**

Blueskies are working with this luxury shopping/retail provider. Are you dedicated to the customers experience in both service and hospitality, are you able to make each customer feel like a million dollars?

***:
The Personal Shopping Coordinator will be supporting Personal Shoppers in dealing with client appointments, virtual shopping, bookings and reporting. The role will also host guest appointments and recommend clothing/accessory options when required.

This role is expected to have a flair for luxury retail and previous experience or exposure working for a luxury brand. Strong multitasking abilities, a proactive and solution orientated attitude and exceptional time management skills are an integral partof the job.

**KEY RESPONSIBILITIES**:

- Handle the day-to-day operational tasks (booking and hosting appointments etc.) needed to support the Personal Shoppers
- Manage bookings ranging from client and brand appointments, reserved parking and couriers
- Assist virtual shopping appointments
- Provide knowledge on how to use social media platforms to leverage guest engagement
- Responsible for setting up & cleaning up appointments
- Work closely with the Personal Shoppers to process orders for approved products, returns and exchanges for unwanted items on behalf of our guests
- Handle database entries on existing system
- Record account adjustments for payments, deposits, returns, exchanges, etc.
- Be proactive in staying ahead of new products, services, and trends that may be of interest to our guests
- Attend brand training sessions to continually increase brand and product knowledge
- Support the Personal Shopping team on presentations and reports where applicable.
- Execute end to end process of Virtual Shopping
- Monitoring individual and brands sales targets and increasing these where possible

**SKILLS**:

- 3+ years of experience in customer service and/or personal stylist roles within a luxury retail or hospitality business
- A creative eye for styling guests and a strong knowledge of products and services
- Excellent written and verbal communication skills
- Excellent interpersonal skills and relationship builder with guests, colleagues and brands
- Good awareness of cultural differences with international guests
- Confident in working with a wide variation of clients, including high net-worth individuals
- Good time-management and organisational skills
- Strong team player, but also have the ability to work independently
- Ability to work well under pressure

This is a fantastic opportunity to work for an esteemed business with opportunity to further your knowledge of the luxury sector and develop your existing communication skills. This role would ideally suit a University graduate looking for their first fulltime position after finishing their studies with some part time experience in retail/sales/hospitality/leisure or an individual with a substantial work history in relevant industries wanting a change of environment.

The role is based out of my client's premises in **Bicester**with on-site transport links, easily commutable from **Oxford, Banbury, Buckingham, Milton Keynes, Aylesbury, Kidlington, Brackley, Chipping Norton, Witney**and **Bletchley**. You will be required to be **on-site**Monday - Friday (with the occasional weekends). Excellent benefits package including life assurance, contributory pension, personal and business travel insurance, privilege card, privilege card, private health care, referral bonus, moving day, weddingand birthday leave and cycle to work scheme.

**BSMKV45375 - Guest Services Assistant/Concierge - £25,000 - On-site - Bicester

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