Personal Shopping Coordinator

6 months ago

Bicester, United Kingdom Value Retail Full time

Personal Shopping Coordinator
- Bicester, GB, OX26 6WD- Full Time**Something Extraordinary Every Day**
- This role is to assist the Personal Shopping team on dealing with client appointments, Virtual Shopping, bookings and reporting. In addition, the coordinator should also be able to when required to host client appointments recommend clothing/accessory options from brands across the Village that would suit their needs. The Personal Shopping coordinator will need to ensure they are proactive, solution providers and delivering a high quality of customer service to all clients and expanding their client list, whilst working with brands to assist in increasing their sales.**What you will be doing**
- Support the Personal Shopping team in hosting appointments
- Handling bookings ranging from client and brand appointments, reserved parking and couriers
- Work closely with Personal Shoppers on product selection, processing sales and returns
- Handling database entries on existing systems
- Support the Personal Shopping team on presentations and reports where applicable.
- Execute end to end process of Virtual Shopping
- Monitoring individual and brands sales targets and increasing these where possible
- Building a rapport with clients, brands and The Apartment team

**What makes you special**
- Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:
- Personal Stylist experience within a luxury retail or hospitality background
- Creative eye for styling clients
- Language skills preferred but not essential
- Excellent communication skills
- An awareness of cultural differences with international guests
- Confident in working with a wide variation of clients, including high net-worth individuals
- Ability to work well under pressure

**There’s no one quite like us**
- The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.- Our Vision is to be the best shopping destination in the world.- Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.- Our Brand Promise is to offer something extraordinary every day.- Our Five Values are the glue that bind us together and allows us to lead ahead:
- Authenticity - Always do the right thing
- Innovation - Think outside of the box
- Passion - Do what you love and love what you do
- Critical Thinking - Challenge the obvious
- Vision - Be mission driven always

**Why we’re exceptional**
- The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:
- **Lifestyle** - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
- **Physical**:

- Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
- **Mental** - Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
- **Social**:

- Our social programme is designed to help us connect and, most importantly, have fun Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

**Come and live your story with us**
- At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.

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